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When upgrading from VCF 4.X instances to VCF 4.5, the configuration drift bundle application i.e the third party upgrade fails at VIP installation stage. NOTE : The preceding log excerpts are only examples.Date,time and environmental variables may vary depending on your environment We see log entries similar to:/var/log/vmware/vcf/lcm/thirdparty/upgrades/<upgrade_id>/vcf-platform/upgrade: Traceback (most recent call last): File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/vcf_platform_upgrade.py.copy", line 494, in <module> upgrade_workflow() File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/vcf_platform_upgrade.py.copy", line 106, in upgrade_workflow errmsg=cap_update_status["message"]) File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/../../wrapper.py", line 168, in update_status raise Exception .. .. 2022-10-27 09:24:23,820: ERROR: Failed to update VCF Services and Photon rpms in SDDC Manager 2022-10-27 09:24:23,893: INFO: 2022-10-27 09:24:23,893: INFO: RC: 1, OUT: 2022-10-27 09:24:23,893: INFO: ERR: Traceback (most recent call last): File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/vcf_platform_upgrade.py.copy", line 494, in <module> upgrade_workflow() File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/vcf_platform_upgrade.py.copy", line 106, in upgrade_workflow errmsg=cap_update_status["message"]) File "/var/log/vmware/vcf/lcm/thirdparty/bundles/b984c5e4-167a-4886-8f23-be34c9176ca9/thirdparty/vcf-platform-upgrade/bin/../../wrapper.py", line 168, in update_status raise Exception /var/log/vmware/capengine/cap-update/workflow.log: 2022/10/27 09:21:49.817860 task_progress.go:24: Installing RPMs 2022/10/27 09:21:49.822956 installer.go:123: RPM installation logs will be written to /var/log/vmware/capengine/cap-update/install-20221027092149 2022/10/27 09:21:49.822974 installer.go:124: Rebuilding RPM database 2022/10/27 09:21:50.359787 installer.go:131: Checking RPMs validity 2022/10/27 09:21:51.551537 installer.go:139: Installing RPMs 2022/10/27 09:24:08.549872 installer.go:143: Failed to execute command: chroot /storage/alt_root /bin/bash << EOF rpm -Uvvh --force --nodeps --nodigest /storage/da1568f5-9581-4e02-b74a-ad47889d1d2a/stage/*.rpm >> /var/log/vmware/capengine/cap-update/install-2022102709214 9 2>&1 EOF. Output: , Error: exit status 251 2022/10/27 09:24:08.549932 install_plugin.go:61: Failed to install RPMs. Error: exit status 251 2022/10/27 09:24:08.549947 installer.go:301: Unmounting devices from /storage/alt_root 2022/10/27 09:24:08.549958 installer.go:305: Executing command: umount -l /storage/alt_root/data 2022/10/27 09:24:08.575901 installer.go:305: Executing command: umount -l /storage/alt_root/opt/vmware/vcf 2022/10/27 09:24:08.595730 installer.go:305: Executing command: umount -l /storage/alt_root/var/log/vmware 2022/10/27 09:24:08.623721 installer.go:305: Executing command: umount -l /storage/alt_root/boot 2022/10/27 09:24:08.651774 installer.go:305: Executing command: umount -l /storage/alt_root/nfs/vmware/vcf/nfs-mount 2022/10/27 09:24:08.679920 installer.go:305: Executing command: umount -l /storage/alt_root/home/backup/nfs/vmware/vcf/nfs-mount/backup 2022/10/27 09:24:08.703801 installer.go:313: Unmounting dev, proc, sys 2022/10/27 09:24:08.771811 installer.go:325: Finished unmounting 2022/10/27 09:24:08.778045 workflow_manager.go:198: Task install failed. Error: failed to install RPM
If the root or vcf account password expiration is set to never expire, the SDDC Manager upgrade workflow sets it to 365 days.This results in the SDDC Manager root or vcf account passwords, if they were last set before 365 days, to instantly expire, causing an RPM installation to fail due to this expiration.
NONE: The process involves resetting root and vcf account passwords. There is no impact to the SDDC Manager or its workflows.
This issue is resolved in VCF 4.5.1.
- Login to SDDC manager using the existing vcf and root credentials.- Reset the vcf and root passwords using the following commands respectively: passwd vcf passwd root - Go to SDDC Manager UI and restart the failed workflow/upgrade.
If the password reset is failing with errors such as:Password has already been used. Choose another.passwd: Authentication token manipulation errorpasswd: password unchangedPlease refer to the following KB: https://kb.vmware.com/s/article/88226