Symptoms
Unable to upgrade VMWare Tools in Windows 2012 R2 Virtual machineError message:Service "Vmware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services. Windows Event Logs: Faulting application name: VGAuthService.exe, version: 11.3.5.59284, time stamp: 0x612dc8afFaulting module name: i-ms-win-crt-runtime-l1-1-0.dll, version: 6.3.9600.18438, time stamp: 0x57ae642eException code: 0xc0000135Fault offset: 0x00000000000ecdd0Faulting process id: 0xa28Faulting application start time: 0x01d7e57bc8817a6fFaulting application path: C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exeFaulting module path: i-ms-win-crt-runtime-l1-1-0.dllReport Id: 062e0689-516f-11ec-80b6-005056ac29d6Application Error - EventID 1000
- EventData VGAuthService.exe 11.3.5.59284 612dc8af i-ms-win-crt-runtime-l1-1-0.dll 01d7e57bc8817a6f C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe i-ms-win-crt-runtime-l1-1-0.dll 062e0689-516f-11ec-80b6-005056ac29d6 Product: VMware Tools -- Error 1920. Service 'VMware Alias Manager and Ticket Service' (VGAuthService) failed to start. Verify that you have sufficient privileges to start system services.
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment
Cause
This is an OS related issue
Service responsible for the issue: api-ms-win-crt-runtime-l1-1-0.dll
This occurs when api-ms-win-crt-runtime-l1-1-0.dll is missing from /system32 folder of the Windows 2012 R2 Virtual Machine
Resolution
In order to resolve this issue, copy api-ms-win-crt-runtime-l1-1-0.dll from a working windows 2012 R2 VM from path C:\Windows\System32 and paste it in the affected VM C:\Windows\System32
Re initiate VMware tools upgrade
Reboot VM
