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OPERATIONAL DEFECT DATABASE
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Error - Received SOAP response fault from [<cs p:00007fc938030bb0, TCP: vcsa67pr.vr.local:443>]: createTemporaryDirectoryFailed to authenticate with the guest operating system using the supplied credentials.Test takes a long time to complete because SRM tries to customize the Guest OS 22 times before failing OS : Cent OS 7 VM Tools : 11.0.5.17716, Build-15389592vmware-dr.log: 2021-03-15T13:07:05.805Z info vmware-dr[31630] [SRM@6876 sub=Recovery opID=d0b14b2d-e691-44dd-8154-2a6e844863e1-test:270f:7d82:31bb:ce5b:2e73:2d87] [4dc409ae-9c9f-4fd7-9bff-c5d0d0324399.ipCust-protected-vm-175843-IPCustomization] CREATE_TEMP_FOLDER_STEP Trigger guest operation execution. Attempt (10 of 22)2021-03-15T13:07:05.865Z warning vmware-dr[14696] [SRM@6876 sub=Recovery opID=d0b14b2d-e691-44dd-8154-2a6e844863e1-test:270f:7d82:31bb:ce5b:2e73:2d87] [4dc409ae-9c9f-4fd7-9bff-c5d0d0324399.ipCust-protected-vm-175843-IPCustomization] CREATE_TEMP_FOLDER_STEP Retrying (11 of 22) the guest operation after 60 seconds due to: (vim.fault.InvalidGuestLogin) {--> faultCause = (vmodl.MethodFault) null,--> faultMessage = <unset>--> msg = "Received SOAP response fault from [<cs p:00007fc938030bb0, TCP:miag-vc-01v.ops.cybertrust.com:443>]: createTemporaryDirectory--> Failed to authenticate with the guest operating system using the supplied credentials."--> }--> [context]zKq7AVECAAQAANKIAQELdm13YXJlLWRyAACu1xZsaWJ2bWFjb3JlLnNvAAHjRuVsaWJ2aW0tdHlwZXMuc28AgYHjBAECCn0QbGlidm1vbWkuc28AAux6GAJUhRgAtZ4rALjWKwAP3TgDlXQAbGlicHRocmVhZC5zby4wAAQPAw9saWJjLnNvLjYA[/context]--> [backtrace begin] product: VMware vCenter Site Recovery Manager, version: 8.3.1, build: build-16877778, tag: vmware-dr, cpu: x86_64, os: linux, buildType: release--> backtrace[03] libvmacore.so[0x0016D7AE]--> backtrace[04] libvim-types.so[0x00E546E3]--> backtrace[05] libvim-types.so[0x0104E381]--> backtrace[06] libvmomi.so[0x00107D0A]--> backtrace[07] libvmomi.so[0x00187AEC]--> backtrace[08] libvmomi.so[0x00188554]--> backtrace[09] libvmacore.so[0x002B9EB5]--> backtrace[10] libvmacore.so[0x002BD6B8]--> backtrace[11] libvmacore.so[0x0038DD0F]--> backtrace[12] libpthread.so.0[0x00007495]--> backtrace[13] libc.so.6[0x000F030F]--> [backtrace end]Guest OS logs: /var/log/vmware-vgauthsvc.log: [2021-03-15T18:32:16.446Z] [ debug] [VGAuthService] SendRpciPacket: RPC returned 'Unknown command'[2021-03-15T18:32:16.446Z] [ debug] [VGAuthService] Pref_GetString: Pref_GetString(aliasStoreDir) failed: Key file does not have key “aliasStoreDir” in group “service”[2021-03-15T18:32:16.446Z] [ message] [VGAuthService] Using '/var/lib/vmware/VGAuth/aliasStore' for alias store root directory[2021-03-15T18:32:16.451Z] [ debug] [VGAuthService] Pref_GetInt: Pref_GetInt(ticketTTL) failed: Key file does not have group “ticket”[2021-03-15T18:32:16.451Z] [ debug] [VGAuthService] ServiceInitTicketPrefs: ticket TTL set to 86400 seconds[2021-03-15T18:32:16.451Z] [ debug] [VGAuthService] ServiceInitTicketPrefs: computed reapCheckTime as 8640 seconds[2021-03-15T18:32:16.460Z] [ message] [VGAuthService] LoadCatalogAndSchema: Using '/etc/vmware-tools/vgauth/schemas' for SAML schemas[2021-03-15T18:32:16.489Z] [ debug] [VGAuthService] Pref_GetInt: Pref_GetInt(clockSkewAdjustment) failed: Key file does not have key “clockSkewAdjustment” in group “service”[2021-03-15T18:32:16.489Z] [ message] [VGAuthService] LoadPrefs: Allowing 300 of clock skew for SAML date validation[2021-03-15T18:32:16.489Z] [ message] [VGAuthService] SAML_Init: Using xmlsec1 1.2.20 for XML signature support[2021-03-15T18:32:16.490Z] [ debug] [VGAuthService] SendRpciPacket: RPC returned 'Unknown command'[2021-03-15T18:32:16.490Z] [ debug] [VGAuthService] Pref_GetInt: Pref_GetInt(listenTTL) failed: Key file does not have key “listenTTL” in group “service”[2021-03-15T18:32:16.490Z] [ debug] [VGAuthService] ServiceInitListenConnectionPrefs: listen conn TTL set to 1800 seconds[2021-03-15T18:32:16.490Z] [ debug] [VGAuthService] ServiceInitListenConnectionPrefs: computed reapCheckTime as 180 seconds[2021-03-15T18:32:16.490Z] [ debug] [VGAuthService] Pref_GetInt: Pref_GetInt(maxDataConnectionsPerUser) failed: Key file does not have key “maxDataConnectionsPerUser” in group “service”/var/log/vmware-imc/toolsDeployPkg.log: [2021-03-15T16:20:36.344Z] [ error] Customization command failed with exitcode: 2, stderr: 'Can't locate Exporter.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /usr/share/perl5/File/Basename.pm line 54.Compilation failed in require at /var/run/.vmware-imgcust-dvbLmL6/guestals.pl line 11.BEGIN failed--compilation aborted at /var/run/.vmware-imgcust-dvbLmL6/guestals.pl line 11.'.[2021-03-15T16:20:36.344Z] [ error] Customization process returned with error.[2021-03-15T16:20:36.344Z] [ debug] Deployment result = 2.[2021-03-15T16:20:36.344Z] [ info] Setting 'unknown' error status in vmx.[2021-03-15T16:20:36.345Z] [ info] Transitioning from state 'INPROGRESS' to state 'ERRORED'.[2021-03-15T16:20:36.345Z] [ info] ENTER STATE 'ERRORED'.[2021-03-15T16:20:36.345Z] [ info] EXIT STATE 'INPROGRESS'.[2021-03-15T16:20:36.345Z] [ debug] Setting deploy error: 'Deployment failed.The forked off process returned error code.'.[2021-03-15T16:20:36.345Z] [ error] Deployment failed.The forked off process returned error code.[2021-03-15T16:20:36.345Z] [ info] Launching cleanup.[2021-03-15T16:20:36.345Z] [ debug] Command to exec : '/bin/rm'.[2021-03-15T16:20:36.345Z] [ info] sizeof ProcessInternal is 56[2021-03-15T16:20:36.345Z] [ info] Returning, pending output from stdout[2021-03-15T16:20:36.345Z] [ info] Returning, pending output from stderr[2021-03-15T16:20:36.347Z] [ info] Process exited normally after 0 seconds, returned 0[2021-03-15T16:20:36.347Z] [ info] No more output from stdout[2021-03-15T16:20:36.347Z] [ info] No more output from stderr[2021-03-15T16:20:36.347Z] [ info] Customization command output: ''.[2021-03-15T16:20:36.347Z] [ info] sSkipReboot: 'false', forceSkipReboot 'true'.[2021-03-15T16:20:36.347Z] [ error] Deploy error: 'Deployment failed.The forked off process returned error code.'.[2021-03-15T16:20:36.347Z] [ error] Package deploy failed in DeployPkg_DeployPackageFromFile[2021-03-15T16:20:36.347Z] [ debug] ## Closing log
Guest OS Customization Support Matrix - http://partnerweb.vmware.com/programs/guestOS/guest-os-customization-matrix.pdfCent OS 7 is supported but the current Perl version is perl5Download and install the latest Perl software Best Steps to Install Perl on RedHat/CentOS 7 - https://www.cyberithub.com/how-to-install-perl-on-centos-7-7/For Windows follow the steps in this kb.https://kb.vmware.com/s/article/93823