Symptoms
Workspace ONE UEM may fail to connect to the configured directory server when AirWatch Cloud Connector (ACC) is leveraged for Directory Services integration, and the bind username contains the @ character.The ACC logs will show the following error message:
System.DirectoryServices.Protocols.LdapException: The supplied credential is invalid. at System.DirectoryServices.Protocols.LdapConnection.BindHelper(NetworkCredential newCredential, Boolean needSetCredential) at AirWatch.CloudConnector.DirectoryService.DirectoryService.ConnectLdap(LdapDirectoryIdentifier ldapDirectoryIdentifier) at AirWatch.CloudConnector.DirectoryService.DirectoryService.TestConnection(TestDirectoryConnectionRequest testConnectionRequest)Diagnostics Context
Version Identified
Workspace ONE UEM 2006 and above
Resolution
Our product team has been engaged and is actively working to resolve the issue
Workaround
For LDAP directories that support domains, update the bind username to Distinguished Name format (e.g., CN=username, DC=example,DC=com) of a user with appropriate integration permissionsFor LDAP directories that do not support domains, update the bind username to the common name of the service account with appropriate integration permissions
