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Upgrading vCenter Server Appliance fails with following error messages : "Error in method invocation rpmdb open failed"or"Cannot open Packages database in /var/lib/rpm" In a VMware Cloud Foundation (VCF) environment, SDDC Manager will show following error message for the vCenter Server patching failure Failed to set the repository https://<fqdn>/vmware/vcf/bundle/<id>/<id>/update_repo during upgrade for vCenter <fqdn> due to exception 500 Internal Server Error: """"{""""type"""":""""com.vmware.vapi.std.errors.internal_server_error"""",""""value"""":{""""error_type"""":""""INTERNAL_SERVER_ERROR"""",""""messages"""":[{""""args"""":[""""rpmdb open failed""""],""""default_message"""":""""Error in method invocation rpmdb open failed"""",""""id"""":""""vapi.method.invoke.exception""""}]}}"""" Patch update from command line might show following error message : error: db5 error(-30973) from dbenv->open: BDB0087 DB_RUNRECOVERY: Fatal error, run database recoveryerror: cannot open Packages index using db5 - (-30973)error: cannot open Packages database in /var/lib/rpm Appliance Management log (/var/log/vmware/applmgmt.log) will show error messages similar to below entries : 2022-06-11T20:57:36.408 [3038]DEBUG:vmware.appliance.update.update_b2b:Listing completed successfully2022-06-11T20:57:36.408 [3038]DEBUG:vmware.appliance.update.update_b2b:List returns []2022-06-11T20:57:36.408 [3038]DEBUG:vmware.appliance.update.update_pending:Got exception during listing updates rpmdb open failed2022-06-11T20:57:36.408 [3038]ERROR:vmware.vapi.provider.local:Error in invoking com.vmware.appliance.update.pending in list - rpmdb open failedTraceback (most recent call last): File "/usr/lib/applmgmt/vapi/lib/vapi_runtime-2.100.0-py2.py3-none-any.whl/vmware/vapi/provider/local.py", line 277, in invoke service_id, operation_id, input_value, ctx) File "/usr/lib/applmgmt/vapi/lib/vapi_runtime-2.100.0-py2.py3-none-any.whl/vmware/vapi/provider/local.py", line 248, in _invoke_int File "/usr/lib/applmgmt/update/py/vmware/appliance/update/update_b2b.py", line 1526, in _discoverUpdateAt installedPkgs = _getInstalledPackages() File "/usr/lib/applmgmt/update/py/vmware/appliance/update/update_b2b.py", line 386, in _getInstalledPackages matchIter = transactionSet.dbMatch()_rpm.error: rpmdb open failed
This issue is caused due to corruption in RPM Database on vCenter Server Appliance.
Please follow below steps to resolve this issue : Take a snapshot of the vCenter Server Appliance.Take SSH/Putty session to the vCenter Server ApplianceRun the command: rm -f /var/lib/rpm/__db*rpm -qa [To Rebuild RPM database run this query] Sample Screenshot: Restart the vCenter Server Appliance.