Symptoms
After Installing the Oracle DB SolutionPack, no data is populated in reports.The load Balancer logs: show repeated warnings as follows:Linux: /opt/APG/Collecting/Collector-Manager/Load-Balancer/logs/collecting-x-x.log.WARNING [2017-02-13 05:22:25 GMT] BalancerConnector::isArbiterReachable(): Arbiter Balancing Service connection is unavailable (com.sun.xml.internal.ws.fault.ServerSOAPFaultException:Client received SOAP Fault from server: Cannot find dispatch method for {http://www.watch4net.com/APG/Management/ConnectionValidationService}
Cause
the Load-Balancer-Connector is configured to talk to the an arbiter on localhost instead this should be directed to the primary backend.
Resolution
To resolve the issue do the following:1. Navigate: APG\Collecting\Load-Balancer\Load-Balancer\conf2. Edit File:- balancer-connector.xml3. Modify the following Line:From:<arbiter-balancing-service validate-ssl="false"> <username></username> <password></password> <url>https://localhost:48443/Collecting/Collector-Manager/Load-Balancer/Arbiter?wsdl</url></arbiter-balancing-service>To:<arbiter-balancing-service validate-ssl="false"> <username>admin</username> <password><password of the admin user></password> <url>https://<PBE Host IP/FQDN>:48443/Collecting/Collector-Manager/Load-Balancer/Arbiter?wsdl</url></arbiter-balancing-service>4. Restart the Load Balancer and Webservice services:Linux:opt/APG/bin/manage-modules.sh service restart collector-manager Load-Balanceropt/APG/bin/manage-modules.sh service restart webservice-gateway DefaultWindows:Program Files\APG\bin\manage-modules.cmd service restart collector-manager Load-BalancerProgram Files\APG\bin\manage-modules.cmd service restart webservice-gateway Default Note: you can also restart the services from services.msc
