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Cannot run Smarts OI service in newly installed Smarts SAM environmentThe following conditions, events or system behaviors may be observed with this issue: Smarts Open Integration (Smarts OI) service in newly installed Smarts SAM environment is not starting Logs contain errors indicating import configuration operation failed for Smarts OI service The following errors related to the Smarts OI service are seen in the logs for the Smarts SAM environment: [October 23, 2013 9:23:10 AM GMT+00:00 +318ms] t@3052402432 InCharge Framework ASL-W-ERROR_RULE_SOURCE-While executing rule set '/opt/InCharge92/SAM/smarts/rules/icoi/icoi-init.asl' ASL-ERROR_ACTION-While executing action at: ASL-CALL_STACK_RULE- RuleName: IMPORT_CONFIGURATION, Line: 142 ASL-CALL_STACK_RULE- RuleName: START, Line: 39 ASL-ERROR_INVOKE-While attempting to invoke operation 'importDefaultConfigFromFile' of object 'ICS_ConfigurationManager::ICS-ConfigurationManager' ICSX-ICS_XML _DOMAIN_IMPORT-Exception while importing domain config at node: 0 ; in file "/work/greencurrent/SAM-9.2.0.0/85/smarts/ics/xml-config-handlers/DomainConfigHandler_Impl.c" at line 325 XMLC-XML_CONF_NULL_OBJECT-DomainConfigHandler: Null Object 'ICS_DomainConfiguration::ICS-Domain-INCHARGE-AM'.; in file "/work/greencurrent/SAM-9.2.0.0/85/smarts/ics/xml-config-handlers/DomainConfigHandler_Impl.c" at line 666 [October 23, 2013 9:23:10 AM GMT+00:00 +319ms] t@3052402432 InCharge Framework ICSM-W-ICS_ESHUTTINGDOWN-icoi-init.asl: Server shutting down due to start-up errors
The above messages are related to the XML configuration files for Smarts SAM (ics-default.xml) or Smarts OI (icoi-default.xml), which contain the configuration details for underlying domains to the SAM/OI, and are found in the following location: <BASEDIR>\SAM\smarts\conf\ics The above errors are generated when this file is being moved/used in a different Smarts SAM installation.
To address this issue, do one of the following depending on your environment conditions/requirements: Add underlying domains using GMAC: Start the Smarts OI or SAM service using the default (unedited) XML file for the new installation and check whether the service starts successfully. If it does, add the underlying domains manually through the GMAC (Global Manager Administration Console) interface. Export/Import to same Smarts environment version: If the export/import is being done between Smarts SAM/OI domains running the same version, use the default XML configuration file in the new installation and do not edit it, and run the following sm_config commands: ./sm_config -s <old domain name> export <SAM-NOXML.xml> ./sm_config -s <new domain name> import --force <SAM-NOXML.xml> Export/Import to upgraded Smarts environment version: If the export/import is between domains running different SAM versions as part of an upgrade activity, use the default XML configuration file in the new installation and do not edit it, and use the sm_migrate function. See the Smarts SAM installation and configuration documentation for more details on using the sm_migrate utility.
All Smarts SAM documentation is available on the EMC Online Support site (https://support.emc.com). Select Support By Product, search for "Smarts Service Assurance Manager" to access the Smarts SAM product page, and then select Documentation from the product page.