Symptoms
You are unable to log in to VMware vCenter Server The VMware VirtualCenter Server service fails immediately after starting In C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log file, you see entries similar to:2015-04-23T06:09:02.047+09:00 [07576 info '[SSO]' opID=13ad18a1] [UserDirectorySso] Authenticate(administrator@domain.com, "not shown") ...2015-04-23T06:09:02.047+09:00 [07576 info 'Default' opID=13ad18a1] CoreDump: Writing minidump2015-04-23T06:09:02.047+09:00 [07576 panic 'Default' opID=13ad18a1] --> --> Panic: Win32 exception: Access Violation (0xc0000005)--> Read (0) at address 0000000000000008--> rip: 000000018014c958 rsp: 000000000752d000 rbp: 0000000000000000--> rax: 0000000000000001 rbx: 000000000b052a60 rcx: 0000000000000002--> rdx: 000000000752d2b0 rdi: 0000000000000000 rsi: 0000000000000b07--> r8: 0000000000000b07 r9: 000000000752d5a8 r10: 00000000000007af--> r11: 000000018021b6f0 r12: 0000000000000002 r13: 000000000752d5a8--> r14: 0000000000000000 r15: 000000000a8af760--> ...2015-04-23T06:09:06.131+09:00 [07576 panic 'Default' opID=13ad18a1] (Log recursion level 2) Win32 exception: Access Violation (0xc0000005)--> Read (0) at address 0000000000000008--> rip: 000000018014c958 rsp: 000000000752d000 rbp: 0000000000000000--> rax: 0000000000000001 rbx: 000000000b052a60 rcx: 0000000000000002--> rdx: 000000000752d2b0 rdi: 0000000000000000 rsi: 0000000000000b07--> r8: 0000000000000b07 r9: 000000000752d5a8 r10: 00000000000007af--> r11: 000000018021b6f0 r12: 0000000000000002 r13: 000000000752d5a8--> r14: 0000000000000000 r15: 000000000a8af760Notes:This issue is related specifically to seeing this entry prior to the exception error:2015-04-23T06:09:02.047+09:00 [07576 info '[SSO]' opID=13ad18a1] [UserDirectorySso] Authenticate(administrator@domain.com, "not shown")The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
Cause
This issue is caused by a race condition of concurrent calls to authenticate the administrator@domain.com user.
Resolution
This is a known issue affecting VMware vCenter Server 5.5. To work around this issue, restart the VMware VirtualCenter Server service. For more information, see Stopping, starting, or restarting VMware vCenter Server services (1003895).
Related Information
How to stop, start, or restart vCenter Server servicesVMware VirtualCenter Server サービスがエラーで開始に失敗する：アクセス違反(0xc0000005)VMware VirtualCenter Server 服务无法启动，并显示以下错误：访问违规 (0xc0000005) (Access Violation(0xc0000005))
