OPERATIONAL DEFECT DATABASE
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Important: We recommend you migrate from Horizon 7 to Horizon 8 as soon as possible. Horizon 8 offers numerous improvements in performance, scale, and experience for both Administrators and end users. Please see Ensuring a successful migration from Horizon 7 to Horizon 8 (89840) for additional advice. Page last Reviewed: 12/30/2022Next Review Due: 12/30/2024 Cannot delete a VMware View desktop from the View Administrator console Deleting a View desktop from the View Administrator console fails You see the error: Error: Failed to delete VM: null You are able to delete View desktops in newly created poolsIn the View Composer logs, you see entries similar to: FATAL | Sim.ServiceCore.SimServiceApiImpl - Error: fail to execute web service call: DestroySviClones VMware.Sim.CommonLib.Exception.SimVcSubsystemException: Soap exception connecting to VirtualCenter, url = https://VC_NAME.5:443/sdk ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) In the vpxd logs on vCenter Server, you see entries similar to: [09932 error '[SSO]' opID=c557da83] [UserDirectorySso] AcquireToken InvalidCredentialsException: Authentication failed [09932 error 'authvpxdUser' opID=c557da83] Failed to authenticate user Attempting to delete the View desktop from the View Composer server using the sviconfig command also fails Notes: For more information on the location of the View log files, see Location of VMware View log files (1027744).For more information on the location of logs on the vCenter Server, see Location of vCenter Server log files (1021804).
This article describes a specific issue. If you experience all of the preceding symptoms, consult other sections in this KB article. If you experience some, but not all, of these symptoms, your issue is not related to this article. Search the Knowledge Base for your symptoms or Open a Support Request.
This issue occurs if there are multiple VC_CONFIG_ID values in the VMware View Composer database pointing to the same vSphere server.
To resolve this issue, perform the steps in the resolution section of Recompose or refresh of linked clone pools fail after upgrade of VMware View (1030996).
Location of vCenter Server log filesLocation of VMware View log filesRecompose or refresh of linked clone pools fail after an upgrade of VMware ViewProvisioning or recomposing a linked clone desktop pool fails
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