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This article provides an overview of the Knowledge Base articles and resources that display when you are filing a Product Licensing or Account Support Request in Customer Connect.
Account Queries The Account Queries category links to: How to buy VMware Products from the VMware Online Store (2033704)Missing licenses in your Customer Connect account (2014346)Account Summary in Customer Connect (2006983)How to find accounts and account information in Customer Connect (2011009)How to invite new users to an account in Customer Connect (2070555)How to remove a user in Customer Connect(2070557)Customer Connect account administration tasks that require VMware support (2006987)How to change your Customer Connect profile email address (2018628)How to change the Super User and Procurement Contact in Customer Connect (2011011)Customer Connect account administration tasks that require VMware support (2006987)How to merge accounts in Customer Connect (2070482)How to split or divide accounts in Customer Connect (2071251)How to transfer licenses to another account in Customer Connect (2070485)How to change your default account in Customer Connect (2071131)How to update your company's name (2071277) Fair Value Conversion The Fair Value Conversion category links to: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/products/vmware-fair-value-conversion-program-guide-datasheet.pdf Folder Management The Folder Management category links to: Customer Connect FAQ (2014350)Understanding user permissions in Customer Connect (2006977)How to manage folders in Customer Connect (2011222)Troubleshooting folder management in Customer Connect (2016401)How to create a folder in Customer Connect (2071460)How to rename a folder in Customer Connect (2071466)How to find a folder in Customer Connect (2071464)How to move a folder in Customer Connect (2071465)How to delete a folder in Customer Connect (2071462) License Management The License Management category links to: Upgrade paths from vSphere editions to VMware vCloud Suite 5.1 (2032390)Downgrading restricted VMware vCloud Suite license keys in Customer Connect (2030013)Technology Guarantee Program (TGP) and Subscription Fulfillment For VMware Fusion Pro/Player (2033582)How to upgrade license keys in Customer Connect (2006974)Missing licenses in your Customer Connect account (2014346)How to downgrade license keys in Customer Connect (2006975)How to view license keys in Customer Connect (2006831)How to combine license keys in Customer Connect (2006973)How to divide license keys in Customer Connect (2006972)Customer Connect account administration tasks that require VMware support (2006987)License key management in Customer Connect fails (2016403) OEM / Partner Activation Code [PAC] The OEM / Partner Activation Code [PAC] category links to: How to activate VMware Partner Activation Codes (PAC) (2014281)Original Equipment Manufacturer (OEM) Partner Activation Code (PAC) portal (2011587)How to correct an order that has been delivered incorrectly (2071505) Per VM Conversion The Per VM Conversion category links to: How to upgrade license keys in Customer Connect (2006974)Managing Per VM Licensed Environment (2014285)How to downgrade license keys in Customer Connect (2006975) Product Activation The Product Activation category links to: Registering for complimentary support in Customer Connect (2016092)Registering serial keys for complimentary support fails (2017166)Registering a product fails with the error: Registration unsuccessful (2015719)Technology Guarantee and Subscription Fulfillment For VMware Fusion (2033582)Licensing VMware Workstation (2014291)Licensing ESXi 5.x and vCenter Server 5.x (2014295)Licensing VMware Fusion (2014287) Transfer Licenses and Support The Transfer Licenses and Support category links to: How to buy VMware Products from the VMware Online Store (2033704)Account Change Form (ACF) (2016489)Customer Connect account administration tasks that require VMware support (2006987)License Assignment and Transfer Form (LATF) (2016482)How to request a transfer of legal ownership to another company (2071469) User and Permissions Management The User and Permission Management category links to: Permissions are locked in Customer Connect (2015518)How to troubleshoot permission issues in Customer Connect (2016406)How do I view, edit, and copy permissions in Customer Connect (2006978)How to assign Roles and Responsibilities in Customer Connect (2016898)Customer Connect FAQ (2014350)Understanding user permissions in Customer Connect (2006977)How to change the Super User and Procurement Contact in Customer Connect (2011011)How to request permissions in Customer Connect (2016605)How to locate the Super User and Procurement Contact in Customer Connect (2070494)How to view user permissions in Customer Connect (2070468)How to edit user permissions in Customer Connect (2070479)How to copy user permissions in Customer Connect (2070481)How to share folders with users in Customer Connect (2070540)How to invite new users to an account in Customer Connect (2070555)How to remove a user in Customer Connect (2070557) Other The Other category links to: Upgrade paths from vSphere editions to VMware vCloud Suite 5.1 (2032390)Downgrading restricted VMware vCloud Suite license keys in Customer Connect (2030013)Technology Guarantee and Subscription Fulfillment For VMware Fusion (2033582)How to upgrade license keys in Customer Connect (2006974)Missing licenses in your Customer Connect account (2014346)How to view license keys in Customer Connect (2006831)Customer Connect account administration tasks that require VMware support (2006987)License key management in Customer Connect fails (2016403)
How to change the Super User and Procurement Contact in Customer ConnectHow to manage folders in Customer ConnectLicensing ESXi 5.x and vCenter Server 5.xHow to change your Customer Connect profile email address Upgrade paths from vSphere editions to VMware vCloud Suite 5.1 Technology Guarantee Program (TGP) and Subscription Fulfillment For VMware FusionHow to buy VMware Products from the VMware Online Store How to invite new users to an account in Customer ConnectHow to remove a user in Customer Connect