BugZero | Veeam BugID kb4527 - Exchange Backup Fails With: "There is an error in ...

Veeam - Defect ID: kb4527

Exchange Backup Fails With: "There is an error in XML document"

Veeam - Defect ID: kb4527

Exchange Backup Fails With: "There is an error in XML document"

Last updated on January 8th, 2024

BugZero Risk Score
9.8 High

Overall: 9.8

Severity: 10.0

Community: 9.0

What is the BugZero Risk Score?

Veeam Integration

Learn more about where this data comes from

Veeam Integration

Learn more

Bug Scrub Advisor

Streamline upgrades with automated vendor bug scrubs

Bug Scrub Advisor

Learn more

BugZero Enterprise

Wish you caught this bug sooner? Get proactive today.

BugZero Enterprise

Learn more

Bug Details

Priority: Issue
Status: Solved
Views: 1

Description

Challenge

Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage'

Cause

Veeam has observed that there have been changes to the structure of the XML message received from M365 referencing the SharingMessageType property received from EWS. The Veeam Backup for Microsoft 365 software is unable to process this XML structure. WSL definitions of EWS service can be found here: EWS XML elements in Exchange

Solution

The issue is fixed in latest Cumulative Patch for: Veeam Backup for Microsoft 365 7 - Cumulative Patch 7.0.0.4551 (P20231218) Veeam Backup for Microsoft 365 7a - Cumulative Patch 7.1.0.1401 (P20231218)

More Information

Veeam R&D Forums Thread: There is an error in XML document

Change history

No changes to display

2024-01-08 Added: 8.2, 8.3

2024-01-08 Added: 8.3, 8.2

2024-01-08 Added: 8.2, 8.3

2024-01-08 Added: 8.3, 8.2

2024-01-08 Added: 8.2

2024-01-08 Added: 8.2, 8.3

2024-01-08 Added: 8.2

2024-01-08 Added: 8, 7.0, 8.1, 5.0, 7a, 6.0

Relevant Products

Click on a version to see all relevant bugs

Affected versions:8, 6.0, 8.2, 7.0, 5.0, 7a, 8.1, 8.3

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:8, 6.0, 8.2, 7.0, 5.0, 7a, 8.1, 8.3

Fixed versions: No known fixed versions

Top Veeam Defects

9.9Defect ID: kb4470
Increase in API Calls when Performing Direct Backups to Immutable Object Storage
9.8Defect ID: kb4804
How-to Restore Lost Access to Cache Database After Using Custom SSL Certificate
9.8Defect ID: kb2744
Volume groups created by proxy got stuck in UI
9.7Defect ID: kb4796
The HTTP request was forbidden with client authentication scheme
9.7Defect ID: kb4754
Files with Microsoft Purview Sensitivity Labels Are Not Accessible After Being Restored

Ready to prevent the next vendor outage?

Get a demo

Veeam - Defect ID: kb4527

Exchange Backup Fails With: "There is an error in XML document"

Veeam - Defect ID: kb4527

Exchange Backup Fails With: "There is an error in XML document"

Last updated on January 8th, 2024

BugZero Risk Score9.8 High

Bug Details

Challenge

Cause

Solution

More Information

Top Veeam Defects

Ready to prevent the next vendor outage?

Links

BugZero Risk Score
9.8 High