Operational Defect Database

BugZero found this defect 509 days ago.

Veeam | kb4398

SureBackup Ping Test Wrong Docker IP

Last update date:


Affected products:

Veeam Backup & Replication

Affected releases:


Fixed releases:

No fixed releases provided.



A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker.


The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools.


To control which IP addresses SureBackup will use for tests, reconfigure VMware Tools to exclude network adapters that should not have their IP reported to the VMware Environment. VMware Tools Documentation: Configuring Network Interface Information VMware KB78111: IP addresses of docker containers not being identified or registered by VMware tools on a Virtual Machine running Docker

More Information

All changes must be made to the production Virtual Machine. After reconfiguring the VMware Tools settings on the production machine, verify that the expected IP addresses are listed in the vSphere Client, then rerun the backup job for that VM and rerun the SureBackup job with that new restore point.

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