BugZero | Veeam BugID kb3004 - Incorrect Replica Counters in Monthly Cloud Connec...

Veeam - Defect ID: kb3004

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Veeam - Defect ID: kb3004

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Last updated on August 13th, 2020

BugZero Risk Score
9.8 High

Overall: 9.8

Severity: 10.0

Community: 9.0

What is the BugZero Risk Score?

Veeam Integration

Learn more about where this data comes from

Veeam Integration

Learn more

BugZero Plan

Streamline upgrades with automated vendor bug scrubs

BugZero Plan

Learn more

BugZero Prevent

Wish you caught this bug sooner? Get proactive today.

BugZero Prevent

Learn more

Bug Details

Views: 1

Description

Challenge

Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers.

Cause

Miscalculations are caused by a bug in the stored procedure.

Solution

Automatic (with services restart) DOWNLOAD PRIVATE FIX MD5 for kb3004.zip: 97dfb14d66959f5cd4ec6279f890bef4 SHA-1 for kb3004.zip: 91b402007992ffe9a0dc2ce34b8954cb01476c1a Download the hotfix. Check the current version of Veeam Backup & Replication. It must be 9.5.4.2866. Make sure that no jobs are running, close the console, and stop all Veeam services. Right-click on the installation file and click "Run as administrator" Go through the wizard to install private fix. Manual DOWNLOAD SCRIPT MD5 for kb3004_0.zip: 024ba03459d46e3c9be6b59d40066868 SHA-1 for kb3004_0.zip: 302af86b05b6bfc25e532db4f69045e7d6e41732 Download archive with u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql file, extract and copy it to the SQL server, which hosts the Veeam Cloud Connect database or any other machine that can connect to the SQL instance in question. Connect to the SQL instance by using Microsoft SQL Studio. When connecting, please provide valid credentials with full permissions. Find your Veeam Cloud Connect database (its default name is VeeamBackup). Right-click it and select New Query. Open file u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql by using the text editor, copy all its content and paste it to the query window from step 3. Run the query by clicking Execute or pressing F5. Make sure that the query is executed successfully. The fix is applied immediately, restart of Veeam services is not required.

More Information

Should you have any questions, contact Veeam Support.

Change history

2020-08-13 Added: 12.2, 13, 9.5, 12.3.2, 12, 11, 8.0, 12.3, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 12.3.2, 9.5, 8.0, 9.0, 11, 12, 13, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12.3.2, 11, 13, 9.5, 12, 9.0, 12.2, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 9.0, 12.2, 11, 13, 12.3.2, 9.5, 12, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12.3, 12.2, 12.3.2, 11, 12, 9.5, 9.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 8.0, 13, 12.2, 11, 12.3, 12, 9.5, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 11, 9.0, 9.5, 12.3, 12.3.2, 8.0, 12.2, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 13, 12, 12.3, 12.3.2, 9.5, 9.0, 11, 8.0

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 12.2, 9.0, 11, 8.0, 13, 12.3, 12.3.2, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12, 12.2, 12.3, 11, 9.5, 13, 12.3.2, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 11, 9.0, 8.0, 12, 12.2, 13, 12.3.2, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 12, 8.0, 9.0, 12.2, 13, 12.3.2, 11, 9.5

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 12.3.2, 9.0, 12.3, 9.5, 8.0, 12, 12.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 12.3, 8.0, 9.0, 11, 13, 12, 9.5, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 12, 8.0, 12.3.2, 11, 12.3, 9.5, 13, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 11, 12.2, 12.3.2, 9.5, 12, 13, 8.0, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 12.3.2, 9.0, 13, 9.5, 8.0, 12.3, 11, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12, 12.2, 9.0, 12.3.2, 11, 12.3, 9.5, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 12.3, 11, 8.0, 12, 9.5, 12.2, 12.3.2, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12, 12.3.2, 9.5, 11, 13, 9.0, 12.3, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 8.0, 12.3, 13, 12, 11, 9.0, 9.5, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 9.5, 12.2, 11, 12.3, 8.0, 9.0, 13, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 9.0, 12.2, 12.3, 11, 12.3.2, 9.5, 8.0, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 9.5, 11, 9.0, 8.0, 12, 12.3, 12.3.2, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 13, 12.3.2, 12.3, 11, 8.0, 9.0, 12.2, 9.5

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 12.3, 9.0, 8.0, 13, 12, 11, 12.3.2, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 13, 12.2, 12.3.2, 12, 12.3, 9.5, 8.0, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 9.0, 12.2, 13, 9.5, 12, 11, 8.0, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 12, 12.2, 12.3.2, 9.5, 12.3, 9.0, 11, 8.0

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 12.3.2, 12.3, 13, 12, 9.5, 8.0, 12.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12, 9.0, 12.3, 12.3.2, 12.2, 9.5, 11, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 12, 9.5, 8.0, 12.2, 9.0, 13, 12.3, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 11, 9.0, 13, 9.5, 12.3.2, 8.0, 12.2, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12, 9.5, 11, 12.3.2, 12.2, 9.0, 12.3, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 9.0, 8.0, 13, 9.5, 12.2, 12, 11, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 11, 8.0, 12.2, 12, 12.3.2, 9.5, 9.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 8.0, 13, 12.3, 12.3.2, 9.0, 12.2, 12, 9.5

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 9.0, 12.3.2, 12.2, 12.3, 9.5, 8.0, 11, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 12, 11, 13, 8.0, 9.0, 9.5, 12.3.2, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 11, 12.3, 8.0, 12, 13, 12.3.2, 12.2, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 12.3, 12.2, 9.0, 13, 8.0, 12, 12.3.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 12.3.2, 12.3, 9.5, 11, 9.0, 13, 8.0, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 9.5, 11, 8.0, 12.3.2, 9.0, 12.3, 13, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3.2, 12, 9.5, 12.3, 9.0, 12.2, 13, 8.0, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 8.0, 9.5, 9.0, 13, 12, 11, 12.3, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3.2, 9.5, 13, 12.2, 8.0, 11, 12.3, 9.0, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 12, 12.3, 9.5, 9.0, 13, 8.0, 12.2, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 12.2, 9.5, 9.0, 11, 12.3, 13, 8.0, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 12.2, 12.3.2, 12.3, 8.0, 9.5, 11, 12, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 11, 9.5, 13, 12.3, 8.0, 12.2, 12.3.2, 12

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 9.5, 12.2, 12, 9.0, 12.3, 12.3.2, 8.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 12.3.2, 12.3, 13, 12.2, 11, 9.5, 9.0, 8.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3.2, 11, 13, 9.5, 12, 9.0, 12.3, 12.2, 8.0

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 12, 9.0, 12.3.2, 8.0, 12.3, 9.5, 13, 12.2

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 12.2, 9.5, 13, 8.0, 11, 9.0, 12.3, 12.3.2

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 9.5, 13, 12.3, 8.0, 12, 12.2, 12.3.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 9.0, 12, 11, 13, 12.2, 12.3.2, 8.0, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 9.5, 12, 12.3.2, 8.0, 11, 12.3, 13, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.2, 12.3, 11, 9.5, 12.3.2, 8.0, 12, 9.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 9.0, 12, 12.3, 9.5, 8.0, 12.3.2, 13, 12.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 13, 12.2, 12, 8.0, 12.3, 12.3.2, 11, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 9.5, 12, 8.0, 12.3.2, 9.0, 12.3, 12.2, 11

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 12.3.2, 9.0, 12.3, 9.5, 11, 12.2, 8.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 8.0, 12.2, 11, 9.0, 12.3.2, 12.3, 13, 12, 9.5

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 12.2, 12.3.2, 12.3, 11, 9.0, 9.5, 8.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 12.2, 12, 12.3, 13, 8.0, 11, 12.3.2, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3, 12.2, 9.5, 11, 12.3.2, 12, 9.0, 8.0, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 12, 13, 11, 12.2, 9.0, 9.5, 8.0, 12.3.2, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: 13, 12.3, 12.3.2, 12, 9.5, 12.2, 8.0, 11, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 9.5, 13, 12.3, 12.3.2, 12, 8.0, 12.2, 11, 9.0

2020-08-13 Removed: ALL

2020-08-13 Added: 12.3.2, 8.0, 12.3, 11, 12, 9.0, 12.2, 9.5, 13

2020-08-13 Removed: ALL

2020-08-13 Added: 11, 12.3.2, 13, 9.0, 12.2, 12, 8.0, 9.5, 12.3

2020-08-13 Removed: ALL

2020-08-13 Added: ALL

2020-08-13 Added: 12.3.2, 12, 12.3, 13, 8.0, 9.5, 11, 9.0, 12.2

2020-08-13 Removed: ALL

Relevant Products

Click on a version to see all relevant bugs

Affected versions:12.3.2, 8.0, 12.3, 11, 12, 9.0, 12.2, 9.5, 13

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:12.3.2, 8.0, 12.3, 11, 12, 9.0, 12.2, 9.5, 13

Fixed versions: No known fixed versions

Top Veeam Defects

9.9Defect ID: kb4820
Support Statement — Exchange Web Services (EWS) Deprecation
9.7Defect ID: kb4796
The HTTP request was forbidden with client authentication scheme
9.7Defect ID: kb4867
Email item data export from EWS failed
9.6Defect ID: kb4707
Veeam ONE Report Error "Invalid query string"
9.6Defect ID: kb2695
Specified database is not valid

Ready to prevent the next vendor outage?

Get a demo

Veeam - Defect ID: kb3004

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Veeam - Defect ID: kb3004

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Last updated on August 13th, 2020

BugZero Risk Score9.8 High

Bug Details

Challenge

Cause

Solution

More Information

Top Veeam Defects

Ready to prevent the next vendor outage?

Links

BugZero Risk Score
9.8 High