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Veeam - Defect ID: kb2936
License Auto Update fails after applying Update 4

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Last update date:

8/13/2020

Priority: Issue
Status: Solved

Challenge

License Auto Update fails

Cause

Any licenses obtained prior to U4 are now known as ‘Legacy Licenses’. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License. The message most likely received is: Error Server message: License key type is not supported at the moment.

Solution

Obtain a new Veeam Instance License and Auto Update will function again.

More Information

https://helpcenter.veeam.com/docs/backup/vsphere/license_autoupdate.html?ver=95u4

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OPERATIONAL DEFECT DATABASE

Operational Defect Database

BugZero® Enterprise

Veeam - Defect ID: kb2936
License Auto Update fails after applying Update 4

BugZero® Risk Score

Last update date:

Defect details

Known affected products

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Known fixed releases

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OPERATIONAL DEFECT DATABASE

Operational Defect Database

BugZero® Enterprise

Veeam - Defect ID: kb2936 License Auto Update fails after applying Update 4

BugZero® Risk Score

Last update date:

Defect details

Known affected products

Known affected releases

Known fixed releases

Change History

Description

Challenge

Cause

Solution

More Information

Sources / Additional Resources / Links

Top Veeam defects(by risk score)

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Veeam - Defect ID: kb2936
License Auto Update fails after applying Update 4

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(by risk score)