BugZero | Veeam BugID kb2936 - License Auto Update fails after applying Update 4

Veeam - Defect ID: kb2936

License Auto Update fails after applying Update 4

Veeam - Defect ID: kb2936

License Auto Update fails after applying Update 4

Last updated on 8/13/2020

Overall: 0N/A

Severity: 0N/A

Community: 0N/A

Lifecycle: 0N/A

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Vendor details

Priority: Issue
Status: Solved

Overall: 0N/A

Severity: 0N/A

Community: 0N/A

Lifecycle: 0N/A

What is the BugZero Risk Score?

Vendor details

Priority: Issue
Status: Solved

Challenge

License Auto Update fails

Cause

Any licenses obtained prior to U4 are now known as ‘Legacy Licenses’. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License. The message most likely received is: Error Server message: License key type is not supported at the moment.

Solution

Obtain a new Veeam Instance License and Auto Update will function again.

More Information

https://helpcenter.veeam.com/docs/backup/vsphere/license_autoupdate.html?ver=95u4

Original Vendor Announcement

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Veeam - Defect ID: kb2936

License Auto Update fails after applying Update 4

Veeam - Defect ID: kb2936

License Auto Update fails after applying Update 4

Last updated on 8/13/2020

Vendor details

Vendor details

Description

Challenge

Cause

Solution

More Information

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