Operational Defect Database

BugZero found this defect 2112 days ago.

Veeam | kb2705

How to Find Your Veeam Support ID Number

Last update date:

11/14/2023

Affected products:

Veeam Backup & Replication

Veeam Backup for Microsoft 365

Veeam ONE

Veeam Service Provider Console

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID.

Solution

Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211 When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.

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Status

Solved

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