Operational Defect Database

BugZero found this defect 2379 days ago.

Veeam | kb2366

Unable to install VAC management agent on Cloud Connect server after VAC migration

Last update date:

8/13/2020

Affected products:

Veeam Service Provider Console

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect (VCC) server that was managed by the previous installation:  Failed to install management agent on the Cloud Connect server

Cause

Adding the VCC server installs the VAC management agent on it which is required for communication between the two products. The error above means that the VAC service was unable to re-register the existing management agent.

Solution

1. Manually remove the existing VAC Communication Agent from the Control Panel snap-in on the VCC server: 2. Add the Cloud Connect server in VAC UI:

More Information

If you have any questions, contact Veeam Support.

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

Learn More

Search:

...