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License updating may fail if the machine where the Veeam software is installed does not have a direct connection to the Internet and must instead connect to the Internet via an HTTP proxy. For example, when this occurs with Veeam Backup & Replication, the Svc.VeeamBackup.log shows either of the following errors: Connection error: The remote name could not be resolved: 'autolk.veeam.com' (System.Exception) Invalid answer received from https://vbr.butler.veeam.com: possible proxy server configuration issues
Veeam services use the proxy settings configured within Internet Options for the service account.
To resolve this issue, configure proxy settings within Internet Options (WinINET) for the service account as documented in KB4875.
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