BugZero | Veeam BugID kb1811 - Error: Username or password is incorrect when addi...

Veeam - Defect ID: kb1811

Error: Username or password is incorrect when adding vCloud Director

Veeam - Defect ID: kb1811

Error: Username or password is incorrect when adding vCloud Director

Last updated on May 6th, 2025

BugZero Risk Score
9.2 High

Overall: 9.2

Severity: 10.0

Community: 5.4

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Bug Details

Description

Challenge

Encountering issue "Error: Username or password is incorrect" when adding vCloud Director to Veeam Backup & Replication.

Solution

Verify that the correct password is being utilized. Ports, Permissions, or DNS issues can cause this failure: Ensure connectivity between the Veeam server and the vCloud Director address. Confirm DNS is correctly configured - FQDN in Public URL must be resolvable from the Veeam server. Verify that the required ports between the Veeam server and vCloud Director are open. Validate that the credentials being leveraged have the correct permissions.

Change history

2025-05-06 Added: 12.1, 12.3, 5.0, 12, 11, 6.5, 6.1, 12.3.2, 12.2, 9.5, 10, 12.3.1, 8.0, 13, 7.0, 9.0

2025-05-06 Removed: ALL

2025-05-06 Added: 12.1, 9.5, 7.0, 5.0, 6.1, 12.3.1, 12.2, 6.5, 9.0, 11, 8.0, 13, 12.3, 10, 12.3.2, 12

2025-05-06 Removed: ALL

2025-05-06 Added: 7.0, 9.0, 13, 12.1, 12, 12.3.2, 11, 9.5, 10, 6.5, 6.1, 12.3, 5.0, 8.0, 12.3.1, 12.2

2025-05-06 Removed: ALL

2025-05-06 Added: 13, 12.3.1, 11, 10, 6.1, 6.5, 9.0, 9.5, 12.3, 7.0, 12.1, 5.0, 12.3.2, 8.0, 12.2, 12

2025-05-06 Removed: ALL

2025-05-06 Added: 12.3.1, 12.3.2, 11, 9.5, 10, 7.0, 6.5, 12, 9.0, 6.1, 5.0, 12.1, 12.2, 8.0, 12.3, 13

2025-05-06 Removed: ALL

2025-05-06 Added: 8.0, 6.1, 7.0, 5.0, 10, 6.5, 12.3.2, 12, 12.3, 12.1, 12.2, 12.3.1, 13, 11, 9.0, 9.5

2025-05-06 Removed: ALL

2025-05-06 Added: 5.0, 8.0, 12.3.2, 11, 6.1, 13, 10, 12.3.1, 12, 9.5, 9.0, 7.0, 6.5, 12.2, 12.3, 12.1

2025-05-06 Removed: ALL

2025-05-06 Added: 12.3, 9.0, 10, 12.3.1, 6.5, 11, 9.5, 7.0, 12.3.2, 5.0, 13, 12.2, 8.0, 12.1, 6.1, 12

2025-05-06 Removed: ALL

2025-05-06 Added: 9.0, 10, 12.3.1, 12, 6.1, 12.3, 5.0, 9.5, 12.3.2, 8.0, 13, 12.1, 12.2, 11, 7.0, 6.5

2025-05-06 Removed: ALL

2025-05-06 Added: 6.5, 12, 12.3, 12.3.1, 9.0, 12.2, 7.0, 9.5, 8.0, 13, 11, 5.0, 10, 12.1, 12.3.2, 6.1

2025-05-06 Removed: ALL

2025-05-06 Added: 6.5, 6.1, 5.0, 8.0, 7.0, 10, 9.0, 12.3, 12.2, 12.3.2, 11, 12, 12.3.1, 9.5, 13, 12.1

2025-05-06 Removed: ALL

2025-05-06 Added: 9.0, 12, 12.3.2, 6.5, 12.1, 5.0, 13, 11, 7.0, 12.3, 10, 8.0, 9.5, 6.1, 12.2, 12.3.1

2025-05-06 Removed: ALL

2025-05-06 Added: 11, 13, 12.3.2, 9.0, 8.0, 6.1, 9.5, 12, 6.5, 7.0, 12.1, 12.2, 5.0, 12.3, 10, 12.3.1

2025-05-06 Removed: ALL

2025-05-06 Added: ALL

Relevant Products

Click on a version to see all relevant bugs

Affected versions:9.0, 12, 12.3.2, 6.5, 12.1, 5.0, 13, 11, 7.0, 12.3, 10, 8.0, 9.5, 6.1, 12.2, 12.3.1

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:9.0, 12, 12.3.2, 6.5, 12.1, 5.0, 13, 11, 7.0, 12.3, 10, 8.0, 9.5, 6.1, 12.2, 12.3.1

Fixed versions: No known fixed versions

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Veeam - Defect ID: kb1811

Error: Username or password is incorrect when adding vCloud Director

Veeam - Defect ID: kb1811

Error: Username or password is incorrect when adding vCloud Director

Last updated on May 6th, 2025

BugZero Risk Score9.2 High

Bug Details

Challenge

Solution

Top Veeam Defects

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BugZero Risk Score
9.2 High