Operational Defect Database

BugZero found this defect 4613 days ago.

Veeam | kb1294

VSS: Guest operation system is not supported.

Last update date:

8/13/2020

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

The following error occurs: "VSS: Guest operation system is not supported." The log file contains the following messages: [timestamp] Info  Collecting guest  metrics. [timestamp] Info  server_type: [0x1007] [timestamp] Info  Target host is a workstation. [timestamp] Info  Guest OS version: [5.2] [timestamp] Info  Collecting information about the guest's platform type. [timestamp] Info  PROCESSOR_ARCHITECTURE: [AMD64] [timestamp] Info  Guest OS platform: [AMD64]. [timestamp] Info  Collecting information about the guest's platform type.Ok. [timestamp] Info  Guest OS: [Windows XP x64]. [timestamp] <01> Error    [VssGAConn] Guest operation system is not supported, type EVeeamOsXP, platform EVeeamAmd64, version 5.2

Cause

Application-aware image processing is not supported for Windows XP 64-bit version.

Solution

Disable VSS quiescing for any VMs with Windows XP 64-bit version.

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Status

Solved

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