Issue

What were you trying to do that didn't work? The following ERROR is being logged to /var/lib/rhsm/productid.js after using pkcon to install/remove packages from an entitled repo, but in reality the error appears to be a lie. Wed Sep 20 09:44:45 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js Please provide the package NVR for which bug is seen: [root@kvm-02-guest24 ~]# cat /etc/redhat-release  Red Hat Enterprise Linux release 9.3 Beta (Plow) [root@kvm-02-guest24 ~]# rpm -q subscription-manager PackageKit subscription-manager-1.29.38-1.el9_3.x86_64 PackageKit-1.2.4-2.el9.x86_64 How reproducible: Steps to reproduce [root@kvm-02-guest24 ~]# subscription-manager register --username=rhelentqe --auto-attach Registering to: subscription.rhsm.redhat.com:443/subscription Password:  The system has been registered with ID: 519f44cc-3e77-4a9e-bfab-1a7af0e043c6 The registered system name is: kvm-02-guest24.lab.eng.rdu2.redhat.com Installed Product Current Status: Product Name: Red Hat Enterprise Linux for x86_64 Beta Status: Subscribed [root@kvm-02-guest24 ~]# subscription-manager repos --enable=rhel-9-for-x86_64-highavailability-beta-rpms Repository 'rhel-9-for-x86_64-highavailability-beta-rpms' is enabled for this system. [root@kvm-02-guest24 ~]# touch /var/log/rhsm/productid.log [root@kvm-02-guest24 ~]# truncate --size=0 /var/log/rhsm/productid.log [root@kvm-02-guest24 ~]# ls -l /etc/pki/product total 0 [root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool { "486": [ "beaker-BaseOS", "beaker-AppStream" ] } [root@kvm-02-guest24 ~]# pkcon install libknet1 -y Resolving [=========================] Installing [=========================] Loading cache [=========================] Querying [=========================] Loading cache [=========================] Downloading packages [=========================] Testing changes [=========================] Installing packages [=========================] Finished [=========================] [root@kvm-02-guest24 ~]#  [root@kvm-02-guest24 ~]# cat /var/log/rhsm/productid.log Wed Sep 20 09:42:23 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/46f4e6ea-3907-4c67-be46-b46ff802200b - Cannot download, all mirrors were already tried without success Wed Sep 20 09:42:25 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/66af038c-f5b5-4e19-af2d-d361e0a39d0d - Cannot download, all mirrors were already tried without success Wed Sep 20 09:42:25 2023 [INFO] Product certificate installed to: /etc/pki/product/487.pem Wed Sep 20 09:42:25 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js [root@kvm-02-guest24 ~]# ls -l /etc/pki/product total 4 -rw-r--r--. 1 root root 2195 Sep 20 09:42 487.pem [root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool { "486": [ "beaker-BaseOS", "beaker-AppStream" ], "487": [ "rhel-9-for-x86_64-highavailability-beta-rpms" ] } [root@kvm-02-guest24 ~]# truncate --size=0 /var/log/rhsm/productid.log [root@kvm-02-guest24 ~]# pkcon remove libknet1 -y Resolving [=========================] Removing [=========================] Querying [=========================] Requesting data [=========================] Finished [=========================] [root@kvm-02-guest24 ~]#  [root@kvm-02-guest24 ~]# cat /var/log/rhsm/productid.log Wed Sep 20 09:44:44 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/46f4e6ea-3907-4c67-be46-b46ff802200b - Cannot download, all mirrors were already tried without success Wed Sep 20 09:44:45 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/66af038c-f5b5-4e19-af2d-d361e0a39d0d - Cannot download, all mirrors were already tried without success Wed Sep 20 09:44:45 2023 [INFO] Removing product certificate: /etc/pki/product/487.pem Wed Sep 20 09:44:45 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js [root@kvm-02-guest24 ~]#  [root@kvm-02-guest24 ~]# ls -l /etc/pki/product total 0 [root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool { "486": [ "beaker-BaseOS", "beaker-AppStream" ] } [root@kvm-02-guest24 ~]# grep -i denied /var/log/audit/audit.log  [root@kvm-02-guest24 ~]#  [root@kvm-02-guest24 ~]# egrep "WARNING|ERROR" /var/log/rhsm/rhsm.log  [root@kvm-02-guest24 ~]# Expected results Actual results Contrary to the "[ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js" logged to /var/log/rhsm/productid.log, the /var/lib/rhsm/productid.js appears to be correctly updated as product certificates are installed and removed from /etc/pki/product/.

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