Issue

What were you trying to do that didn't work? Set auto_config=False and then run insights-client command on the host that is registered against satellite. Please provide the package NVR for which bug is seen: [root@kvm-01-guest24 ~]# insights-client --version Client: 3.2.2 Core: 3.2.26-1 How reproducible: always Steps to reproduce Register RHEL-9.4.0-20231121.14 against Satellite613, and register it to insights: [root@kvm-01-guest24 ~]# subscription-manager  identity system identity: be030676-bb89-4630-99fd-aa55b75ee7d7 name: kvm-01-guest24.lab.eng.rdu2.redhat.com org name: INSIGHTS_QA_6089719_REM org ID: INSIGHTS_QA_6089719_REM environment name: Library/everything-cv [root@kvm-01-guest24 ~]# insights-client --version Client: 3.2.2 Core: 3.2.26-1 [root@kvm-01-guest24 ~]# insights-client --status System is registered locally via .registered file. Registered at 2023-12-13T21:43:16.864686 Insights API confirms registration. 2. Set auto_config=False in insights-client.conf: [root@kvm-01-guest24 ~]# cat /etc/insights-client/insights-client.conf | egrep "auto|disp" auto_config=False #auto_update=False #display_name=test_hilti 3. Run insights-client cli: [root@kvm-01-guest24 ~]# echo '' > /var/log/insights-client/insights-client.log [root@kvm-01-guest24 ~]# insights-client Unable to fetch egg url https://cert-api.access.redhat.com/r/insights/platform/module-update-router/v1/channel?module=insights-core: 401: Unauthorized. Defaulting to /release Please ensure that the system is registered with RHSM for CERT auth, or that correct credentials are set in /etc/insights-client/insights-client.conf for BASIC auth. Machine-id found, insights-client can not be registered. Please, unregister insights-client first: `insights-client --unregister` 4. Check the insights-client.log: [root@kvm-01-guest24 ~]# cat /var/log/insights-client/insights-client.log 2023-12-14 00:32:47,676 DEBUG insights.client.client Logging initialized 2023-12-14 00:32:47,676 DEBUG root Loaded initial egg: /var/lib/insights/last_stable.egg/insights 2023-12-14 00:32:47,677 DEBUG insights.client /usr/bin/gpg --verify --keyring /etc/insights-client/redhattools.pub.gpg /var/lib/insights/last_stable.egg.asc /var/lib/insights/last_stable.egg 2023-12-14 00:32:47,691 DEBUG insights.client GPG return code: 0 2023-12-14 00:32:48,133 DEBUG insights.client.client Logging initialized 2023-12-14 00:32:48,133 DEBUG insights.client.auto_config Updated base_url: cert-api.access.redhat.com/r/insights 2023-12-14 00:32:48,170 DEBUG insights.client /usr/bin/gpg --verify --keyring /etc/insights-client/redhattools.pub.gpg /var/lib/insights/last_stable.egg.asc /var/lib/insights/last_stable.egg 2023-12-14 00:32:48,185 DEBUG insights.client GPG return code: 0 2023-12-14 00:32:48,657 DEBUG insights.client.client Logging initialized 2023-12-14 00:32:48,657 DEBUG insights.client.auto_config Updated base_url: cert-api.access.redhat.com/r/insights 2023-12-14 00:32:48,657 DEBUG insights.client Egg update enabled 2023-12-14 00:32:48,659 DEBUG insights.client Beginning core fetch. 2023-12-14 00:32:48,728  NETWORK insights.client.connection GET https://cert-api.access.redhat.com/r/insights/platform/module-update-router/v1/channel?module=insights-core 2023-12-14 00:32:48,982  NETWORK insights.client.connection HTTP Status: 401 Unauthorized 2023-12-14 00:32:48,982  NETWORK insights.client.connection HTTP Response Text: {"errors":[\{"status":401,"detail":"Insights services authentication failed","meta":{"response_by":"gateway"}}]} 2023-12-14 00:32:48,982  WARNING insights.client Unable to fetch egg url https://cert-api.access.redhat.com/r/insights/platform/module-update-router/v1/channel?module=insights-core: 401: Unauthorized. Defaulting to /release 2023-12-14 00:32:48,983 DEBUG insights.client Found etag "ceef6ed66858aad2a6ac79c6a7f137bb:1702271307.462476" 2023-12-14 00:32:48,984 DEBUG insights.client Making request to https://cert-api.access.redhat.com/r/insights/v1/static/release/insights-core.egg for new core 2023-12-14 00:32:48,984  NETWORK insights.client GET https://cert-api.access.redhat.com/r/insights/v1/static/release/insights-core.egg 2023-12-14 00:32:48,984 DEBUG insights.client Requesting new file with etag "ceef6ed66858aad2a6ac79c6a7f137bb:1702271307.462476" 2023-12-14 00:32:48,984  NETWORK insights.client.connection GET https://cert-api.access.redhat.com/r/insights/v1/static/release/insights-core.egg 2023-12-14 00:32:49,001  NETWORK insights.client.connection HTTP Status: 304 Not Modified 2023-12-14 00:32:49,001  NETWORK insights.client.connection HTTP Response Text: 2023-12-14 00:32:49,001 DEBUG insights.client Status code: 304 2023-12-14 00:32:49,001 DEBUG insights.client Last-Modified: Mon, 11 Dec 2023 05:08:17 GMT 2023-12-14 00:32:49,002 DEBUG insights.client ETag: "ceef6ed66858aad2a6ac79c6a7f137bb:1702271307.462476" 2023-12-14 00:32:49,002 DEBUG insights.client Date: Thu, 14 Dec 2023 05:32:48 GMT 2023-12-14 00:32:49,002 DEBUG insights.client Connection: keep-alive 2023-12-14 00:32:49,002 DEBUG insights.client content-disposition: attachment 2023-12-14 00:32:49,002 DEBUG insights.client Content-Type: application/zip 2023-12-14 00:32:49,002 DEBUG insights.client ETag: "ceef6ed66858aad2a6ac79c6a7f137bb:1702271307.462476" 2023-12-14 00:32:49,002 DEBUG insights.client No data received 2023-12-14 00:32:49,002 DEBUG insights.client Tags match, not updating core 2023-12-14 00:32:49,002 DEBUG insights.client Deleting temp directory /tmp/tmpi1kubucf. 2023-12-14 00:32:49,061 DEBUG insights.client /usr/bin/gpg --verify --keyring /etc/insights-client/redhattools.pub.gpg /var/lib/insights/last_stable.egg.asc /var/lib/insights/last_stable.egg 2023-12-14 00:32:49,078 DEBUG insights.client GPG return code: 0 2023-12-14 00:32:49,522 DEBUG insights.client.client Logging initialized 2023-12-14 00:32:49,522 DEBUG insights.client.auto_config Updated base_url: cert-api.access.redhat.com/r/insights 2023-12-14 00:32:49,522 DEBUG insights.client.utilities Client version: 3.2.2 2023-12-14 00:32:49,522 DEBUG insights.client.utilities Core version: 3.2.26-1 2023-12-14 00:32:49,522 DEBUG insights.client.utilities All egg versions: 2023-12-14 00:32:49,523 DEBUG insights.client.utilities ENV egg not defined. 2023-12-14 00:32:49,523 DEBUG insights.client.utilities /var/lib/insights/newest.egg not found. 2023-12-14 00:32:49,781 DEBUG insights.client.utilities /var/lib/insights/last_stable.egg: 3.2.26-1 2023-12-14 00:32:50,016 DEBUG insights.client.utilities /etc/insights-client/rpm.egg: 3.2.15-1 2023-12-14 00:32:50,095 DEBUG insights.client.client Trying registration. 2023-12-14 00:32:50,095 DEBUG insights.client.connection Checking registration status... 2023-12-14 00:32:50,095 DEBUG insights.client.utilities Found /etc/insights-client/machine-id 2023-12-14 00:32:50,095  NETWORK insights.client.connection GET https://cert-api.access.redhat.com/r/insights/v1/systems/ff7db620-4758-4181-b4e5-4839c3106146 2023-12-14 00:32:50,289  NETWORK insights.client.connection HTTP Status: 401 Unauthorized 2023-12-14 00:32:50,289  NETWORK insights.client.connection HTTP Response Text: {"errors":[\{"status":401,"detail":"Insights services authentication failed","meta":{"response_by":"gateway"}}]} 2023-12-14 00:32:50,289 DEBUG insights.client.connection No HTTP Response message present. 2023-12-14 00:32:50,289 DEBUG insights.client.connection Debug Information: HTTP Status Code: 401 2023-12-14 00:32:50,289 DEBUG insights.client.connection HTTP Status Text: Unauthorized 2023-12-14 00:32:50,289 ERROR insights.client.connection Please ensure that the system is registered with RHSM for CERT auth, or that correct credentials are set in /etc/insights-client/insights-client.conf for BASIC auth. 2023-12-14 00:32:50,289  NETWORK insights.client.connection HTTP Response Text: {"errors":[\{"status":401,"detail":"Insights services authentication failed","meta":{"response_by":"gateway"}}]} 2023-12-14 00:32:50,289 DEBUG insights.client.support Registration status: False 2023-12-14 00:32:50,290 INFO insights.client.client Machine-id found, insights-client can not be registered. Please, unregister insights-client first: `insights-client --unregister` Expected results Actual results

Release Notes

No. of Comments

Resolution

Not a Bug