Impact: This issue might be observed after device updates the Photos app to version 2024.11050.29009.0 from the Microsoft store Originating KB URL: Originating Build: N/A Resolved KB URL: Date Resolved: 2024-07-17T13:35:05.5286944-07:00 All Updates: ------------------------------------------------------ July 17, 2024 20:40 PM If your device has updated the Microsoft Photos app from the Windows store on or after June 4, 2024 (version 2024.11050.29009.0 and above), you might face issues starting the application. On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon (https://learn.microsoft.com/sysinternals/downloads/procmon) monitoring tool installed in your device, this error might display as Access Denied error on Process Exit (‘Exit Status: -2147024891’). This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps (https://gpsearch.azurewebsites.net/Default.aspx?PolicyID=15136) policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall (https://learn.microsoft.com/windows/client-management/mdm/policy-csp-applicationmanagement#blocknonadminuserinstall). Users with Windows Home edition are unlikely to experience this issue, as the policies which may cause this issue to happen are less likely to be applied in home environments. Resolution: This issue was resolved by Photos app version 2024.11070.15005.0 and newer, released to the Microsoft Store on July 17, 2024. Windows devices will automatically download the updated Photos application over the following weeks without user or admin interaction. You can also download the latest version of the Photos application immediately either by visiting the Microsoft Photos app page (https://apps.microsoft.com/detail/9wzdncrfjbh4?ocid=pdpshare) or by selecting Get updates (https://support.microsoft.com/account-billing/get-updates-for-apps-and-games-in-microsoft-store-a1fe19c0-532d-ec47-7035-d1c5a1dd464f) option from the Microsoft Store. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2 - Server: None Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues. ------------------------------------------------------ July 15, 2024 21:36 PM If your device has updated the Microsoft Photos app from the Windows store on or after June 4, 2024 (version 2024.11050.29009.0 and above), you might face issues starting the application. On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon (https://learn.microsoft.com/sysinternals/downloads/procmon) monitoring tool installed in your device, this error might display as Access Denied error on Process Exit (‘Exit Status: -2147024891’). This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps (https://gpsearch.azurewebsites.net/Default.aspx?PolicyID=15136) policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall (https://learn.microsoft.com/windows/client-management/mdm/policy-csp-applicationmanagement#blocknonadminuserinstall). Users with Windows Home edition are unlikely to experience this issue, as the policies which may cause this issue to happen are less likely to be applied in home environments. Workaround: We are actively working on a resolution, and we recommend IT administrators to apply this workaround in the meantime. 1. Download the latest WInAppSDK from Latest downloads for the Windows App SDK - Windows apps | Microsoft Learn (https://learn.microsoft.com/windows/apps/windows-app-sdk/downloads). Select from the links titled “Installer” and choose the appropriate one for your system. a. If you’re unsure if you should download an Installer labeled with x64, x86, or arm64, open the System Information view by opening the Start menu and typing “System Information”. Then select System Information from the results. Once the System Information window appears, note the “System Type” field on the right-side panel of the window. It should denote either an x64, x86, or arm64 based system. 2. Right click the windowsappruntimeinstall-x64.exe file and select ‘Run as administrator’. A command prompt window will open and display some text as the installation is taking place. Please note that no action is required while this command prompt window appears, and it will close without notice after the installation has completed. 3. If you're an IT administrator, you can execute this installer in your environment using either system or admin context. The parameter “-quiet" is specific to this installer and can added to an execution command to prevent user interaction with the prompt. The installer only needs to be run once per device (not per user). Next Steps: We are working on an automated resolution and estimate it will be rolled out to affected devices in the coming weeks. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2 - Server: None Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues. ------------------------------------------------------ July 12, 2024 22:01 PM If your device has updated the Microsoft Photos app from the Windows store on or after June 4, 2024 (version 2024.11050.29009.0 and above), you might face issues starting the application. On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon (https://learn.microsoft.com/sysinternals/downloads/procmon) monitoring tool installed in your device, this error might display as Access Denied error on Process Exit (‘Exit Status: -2147024891’). This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps (https://gpsearch.azurewebsites.net/Default.aspx?PolicyID=15136) policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall (https://learn.microsoft.com/windows/client-management/mdm/policy-csp-applicationmanagement#blocknonadminuserinstall). Users with Windows Home edition are unlikely to experience this issue, as the policies which may cause this issue to happen are less likely to be applied in home environments. Workaround: We are actively working on a resolution, and we recommend IT administrators to apply this workaround in the meantime. 1. Download the latest WInAppSDK from Latest downloads for the Windows App SDK - Windows apps | Microsoft Learn (https://learn.microsoft.com/windows/apps/windows-app-sdk/downloads). Select from the links titled “Installer” and choose the appropriate one for your system. a. If you’re unsure if you should download an Installer labeled with x64, x86, or arm64, open the System Information view by opening the Start menu and typing “System Information”. Then select System Information from the results. Once the System Information window appears, note the “System Type” field on the right-side panel of the window. It should denote either an x64, x86, or arm64 based system. 2. Right click the windowsappruntimeinstall-x64.exe file and select ‘Run as administrator’. A command prompt window will open and display some text as the installation is taking place. Please note that no action is required while this command prompt window appears, and it will close without notice after the installation has completed. 3. If you're an IT administrator, you can execute this installer in your environment using either system or admin context. The parameter “-quiet" is specific to this installer and can added to an execution command to prevent user interaction with the prompt. The installer only needs to be run once per device (not per user). Next Steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2 - Server: None Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues. ------------------------------------------------------ June 18, 2024 17:26 PM If your device has updated the Microsoft Photos app from the Windows store on or after June 4, 2024 (version 2024.11050.29009.0 and above), you might face issues starting the application. On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon (https://learn.microsoft.com/sysinternals/downloads/procmon) monitoring tool installed in your device, this error might display as Access Denied error on Process Exit (‘Exit Status: -2147024891’). This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps (https://gpsearch.azurewebsites.net/Default.aspx?PolicyID=15136) policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall (https://learn.microsoft.com/windows/client-management/mdm/policy-csp-applicationmanagement#blocknonadminuserinstall). Users with Windows Home edition are unlikely to experience this issue, as the policies which may cause this issue to happen are less likely to be applied in home environments. Next Steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2 - Server: None Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues.