Symptoms
APM Webtop's SSO enabled Native RDP resources can't be accessed via hardware BIG-IP with "Intel Cave Creek" coprocessor (e.g. BIG-IP 2000 (C112) or 4000 (C113)) from Mac, iOS and Android clients. Each launch attempt generates following errors in /var/log/apm:
... err vdi[123] ... {45.C} RsaDecryptData error: AsyncError:5: InvalidData
... err vdi[123] ... {45.C} An exception is thrown: handshake: decryption failed or bad record mac
Impact
RDP client can't launch requested resource (desktop/application).
Conditions
Native RDP resource with enabled SSO is used on hardware BIG-IP with "Intel Cave Creek" coprocessor (e.g. BIG-IP 2000 (C112) or 4000 (C113)).
The client OS is Mac, iOS or Android.
Workaround
Disable crypto HW acceleration with following command:
tmsh modify sys db crypto.hwacceleration value disable
Fix Information
SSO enabled Native RDP resources now can be accessed via hardware BIG-IP with "Intel Cave Creek" coprocessor (e.g. BIG-IP 2000 (C112) or 4000 (C113) platforms) from Mac, iOS and Android clients.
