Symptoms
Any APM end user interface pages that use data from the user's session will require that session to be active in order to display content as expected. When actions such as a "refresh" of the logout page are executed, the page that is rendered no longer has access to session data used for rendering it originally. As a result, such actions will result in the display of content derived from defaults.
Impact
Customized pages will render using default data due to unavailability of session data.
Conditions
The following conditions have to exist for this issue to occur:
- Use of APM.
- Customization of end user interface pages.
- Use of data from the user's session for customization (e.g. results from evaluation of data to determine client type).
Workaround
Use advanced customization in a manner that it only relies on available data for each type of customized content (e.g. for logout page, do not rely on session data).
