Symptoms
When attempting to log in to BIG-IQ, you might encounter the following message:
"Waiting for BIG-IQ services to become available..."
The restjavad.0.log reports the following errors:
[ERROR][SysEras] Failed to delete shapshot era 22942: java.lang.IllegalStateException: Unable to find live eras for era 22942
Impact
Unable to log in to BIG-IQ.
Conditions
This can happen during normal operation and use of the BIG-IQ.
Database connections can accumulate over a few hours to the threshold of 160 connections and consequent database connections are ignored and thus causing restjavad to wait as there is no connection available to have a database connection for other workers to process.
Workaround
You can temporarily work around this by restarting services by issuing the following command: tmsh restart /sys service postgres tokumond restjavad webd guiserver
Fix Information
The issue is fixed.
