Symptoms

Adding new vRPA on existing cluster.- Unable to add new vRPA on existing cluster- Getting error in deployer "Cannot add vRPA through Deployer due to "could not attach the box"Deployer logs:2019/07/01 19:58:53.229 [pool-4-thread-8778] (BaseRpaCall.java:52) ERROR - AttachBoxCall failed.com.sun.xml.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized at com.sun.xml.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:321) at com.sun.xml.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:270) at com.sun.xml.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:228) at com.sun.xml.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:143) at com.sun.xml.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:110) at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:961) at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:910) at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:873) at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:775) at com.sun.xml.ws.client.Stub.process(Stub.java:429) at com.sun.xml.ws.client.sei.SEIStub.doProcess(SEIStub.java:168) at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119) at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:102) at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:151) at com.sun.proxy.$Proxy159.isDone(Unknown Source)

Cause

When using the Deployer UI to add a new vRPA to an existing vRPA cluster where the admin user password was changed to a non-default password, the process fails with this message: Installation failed...See RecoverPoint for Virtual machine release notes https://support.emc.com/docu89861_RecoverPoint-for-Virtual-Machines-5.2-Release-Notes.pdf?language=en_US

Resolution

Workaround:1: Change the admin password to 'admin' and launch the Add vRPA wizard in Deployer. It's recommended to change the admin password once the process is complete Workaround.2: Manually attach the vRPA using boxmgmt CLI if the process failed in Deployer.Resolution:Dell EMC engineering is currently investigating this issue. A permanent fix is still in progress. Contact the Dell EMC Customer Support Center or your service representative for assistance and reference this solution ID.

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