Symptoms
When attempting to Export some messages using SourceOne Discovery Manager to PST the export will fail.The ExJBRestoreDC.exe.log trace logs show the following error:
System call failed. (0x86040100) Not enough storage is available to complete this operation. (0x8007000E)
System call failed. (0x86040100) [ExJBRestoreDC.exe, CoExExchRestore.cpp(735).CoExExchMsg::RestoreMessage] >System call failed. (0x86040100) Not enough storage is available to complete this operation. (0x8007000E) [ExJBRestoreDC.exe, CoExExchRestore.cpp(1001).CoExExchMsg::AddAttachmentsToMsg]
Cannot copy message: , to folder: . (0x8604081A) System call failed. (0x86040100) [ExJBRestoreDC.exe, CoExExchProvider.cpp(1794).CoExExchProvider::StoreMessageHelper] >System call failed. (0x86040100) [ExJBRestoreDC.exe, CoExExchProvider.cpp(1784).CoExExchProvider::StoreMessageHelper] >System call failed. (0x86040100) [ExJBRestoreDC.exe,
CoExExchRestore.cpp(316).CoExExchMsg::RestoreMsg2Folder] >System call failed. (0x86040100) [ExJBRestoreDC.exe, CoExExchRestore.cpp(735).CoExExchMsg::RestoreMessage] >System call failed. (0x86040100) Not enough storage is available to complete this operation. (0x8007000E) [ExJBRestoreDC.exe, CoExExchRestore.cpp(1001).CoExExchMsg::AddAttachmentsToMsg]
When attempting to manually unpack the message using ES1ObjectViewer utility to its native format (msg), the following error will be displayed:Failed Object Conversation[0x8007000E]:\MessageID.msgWhen attempting to rebuild an index that contains this message, the index will fail to rebuild the index set and the index set will be marked as Missing Items.The ExAsIdxObj.exe.log trace log on the Native Archive server performing the rebuild will log the following errors:
Longest running counter is owned by thread 3604 and has been running for 24366765Enter Stop Indexing Component: Terminating index process prematurely because it is hung or has been running for too long (see ExAsSrvCfg/IndexService/MaxIndexBusyCount in ServerInfo.ConfigXML for time limit in seconds). (0x8604285F)Stop Indexing Component Found Running Thread: Path To Index Set>
Resolution
This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 7.2.9.0024 Hotfix 1.Hotfix Bundles and Service Pack kits are available for download via https://Support.emc.com, Please note, Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.*** Please note that when installing Hot Fix Bundles (HFBs) they must all be installed in the correct order for ALL fixes to be correctly applied.*** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above
