Symptoms

When running IOCA script, the below failure is shown: DialHome & Remote Connectivity FAIL FAIL: Remote Support (isi remotesupport) has configured the following Gateway Access Pool(s) which could not be found: subnet1.pool0 FAIL: If not resolved the upgrade to OneFS 8.2.2.0 may encounter an error shortly after the first node reboots. WARN: SRS (isi esrs) has configured the following Gateway Access Pool(s) which could not be found: subnet1.pool0 DETAILS: SRS (isi esrs) is enabled INFO: For additional details see KB 535894 [https://support.emc.com/kb/535894 - Isilon On-Cluster Analysis - DialHome & Remote Connectivity] In the above case the gateway access pool is affecting both RemoteSupport and SRS

Cause

Gateway Access Pool has been removed from list therefore causing a failure on RemoteSupport/SRS

Resolution

We have 2 scenarios when removing the pool that is no longer configured on cluster:Scenario 1: RemoteSupport is enabled/disabled and isi esrs view is disabled (i.e SRS must be disabled to be able to change the RemoteSupport configuration, if enabled please check scenario 2): Isilon-1# isi remotesupport connectemc view Enabled: No Primary Esrs Gateway: svr-emcgateway Secondary Esrs Gateway: - Use SMTP Failover: YesEmail Customer On Failure: No Gateway Access Pools: subnet0:pool0, subnet1:pool0Isilon-1# isi esrs view Enabled: No Primary ESRS Gateway: - Secondary ESRS Gateway: - Alert on Disconnect: - Gateway Access Pools: - Gateway Connectivity Check Period: -License Usage Intelligence Reporting Period: - Download Enabled: - ESRS File Download Timeout Period: - ESRS File Download Error Retries: - ESRS File Download Chunk Size: - ESRS Download Filesystem Limit: - Gateway Connectivity Status: Disconnected 1. Check Network Pools list and make sure the affected gateway pool is NOT listed: Isilon-1# isi network pools listID SC Zone Allocation Method------------------------------------------------------------------------------------------------------------groupnet0.subnet0.pool0 Isilon.dell.com staticgroupnet0.subnet0.pool1 Isilon.dell.com dynamicgroupnet0.subnet1.ACI Isilon.dell.com static -------------------------------------------------------------------------------------------------------------Total: 3 2. Now we need to remove the gateway access pool from RemoteSupport: Isilon-1# isi remotesupport connectemc modify --remove-gateway-access-pools=subnet1.pool0 If for any reason the previous command showed a failure as below, please check if it has been applied or proceed with the next step(clearing all gateway access pools): Isilon-1# isi remotesupport connectemc modify --remove-gateway-access-pools=subnet1.pool0Could not find pool 'subnet1:pool0'.Isilon-1# isi remotesupport connectemc view Enabled: No Primary Esrs Gateway: svr-emcgateway Secondary Esrs Gateway: - Use SMTP Failover: YesEmail Customer On Failure: No Gateway Access Pools: subnet0:pool0 Clear all gateway access pools from RemoteSupport and re-add the correct one: Isilon-1# isi remotesupport connectemc view Enabled: No Primary Esrs Gateway: svr-emcgateway Secondary Esrs Gateway: - Use SMTP Failover: YesEmail Customer On Failure: No Gateway Access Pools: subnet0:pool0, subnet1:pool0Isilon-1# isi remotesupport connectemc modify --clear-gateway-access-poolsIsilon-1# isi remotesupport connectemc modify --add-gateway-access-pools=subnet0.pool0Isilon-1# isi remotesupport connectemc view Enabled: No Primary Esrs Gateway: svr-emcgateway Secondary Esrs Gateway: - Use SMTP Failover: YesEmail Customer On Failure: No Gateway Access Pools: subnet0.pool0 Scenario 2: isi esrs view is enabled and is affected with the removed gateway access pool as well along with RemoteSupport: Isilon-1# isi esrs view Enabled: Yes Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0, subnet1.pool0 Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: Connected 1. Remove gateway access pool from SRS: Isilon-1# isi esrs modify --remove-gateway-access-pools=subnet1.pool0 If for any reason the above step showed an error please check the SRS configuration as it might be applied or proceed with this step: Isilon-1# isi esrs modify --remove-gateway-access-pools=subnet1.pool0CLI internal error: Missing key 'gateway_access_pools'Isilon-1# isi esrs view Enabled: Yes Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0 Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: ConnectedOR clear all gateway access pools and re-add correct onesIsilon-1# isi esrs modify --clear-gateway-access-poolsIsilon-1# isi esrs modify --add-gateway-access-pools=subnet0.pool0Isilon-1# isi esrs view Enabled: Yes Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0 Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: Connected 2. To disable SRS on cluster to be able to apply changes to RemoteSupport follow the below command: Isilon-1# isi esrs modify --enabled=false --username=userID --password=TYPE PASSWORDuserID: Customer's Dell Account/Employee's RSA userIDPassword: Customer's Dell Account Password/Employee's RSA TokenIsilon-1# isi esrs view Enabled: No Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0 Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: Disconnected 3. Now Scenario 1 can be applied 4. IMPORTANT: you have to enable SRS back after applying changes to RemoteSupport: Isilon-1# isi esrs modify --enabled=true --username=userID --password= TYPE PASSWORDIsilon-1# isi esrs view Enabled: Yes Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0, subnet1.ACI Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: ConnectedIsilon-1# If for any reason the above failed to be executed, check if the changes has been applied or restart the below services: Isilon-1# isi_gconfig -t esrs esrs.enabled=falseIsilon-1# isi_gconfig -t esrs esrs.esrs_api_key="" Isilon-1# isi services -a isi_esrs_d enable Isilon-1# isi services -a isi_rsapi_d enableIsilon-1# isi esrs modify --enabled=true --username=userID --password= TYPE PASSWORDIsilon-1# isi esrs view Enabled: Yes Primary ESRS Gateway: svr-emcgateway Secondary ESRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0 Gateway Connectivity Check Period: 3600License Usage Intelligence Reporting Period: 86400 Download Enabled: No ESRS File Download Timeout Period: 50 ESRS File Download Error Retries: 3 ESRS File Download Chunk Size: 1000000 ESRS Download Filesystem Limit: 80 Gateway Connectivity Status: ConnectedIsilon-1#

Support Cases