Symptoms
The NMM Exchange backup or the command fail with the error: "Exchange2010 Shell interface is not initialised."As example:C:\Users\Administrator>nsrnmmsv -P17092:nsrnmmsv: Version information for C:\Program Files\EMC NetWorker\nsr\bin\nsrnmmsv.exe: Original file name: nsrnmmsv.exe Version: 9.1.1 (ntx64)Comments: Supporting Microsoft Volume Shadow Copy ServiceChanging backup name EX01N3 to primary name ex01n3.group.com for multi-NIC configured client.136553:nsrnmmsv: NMM .. Exchange2010 Shell interface is unavailable. This may indicate that the EMC powershell library was not properly registered.111867:nsrnmmsv:Exchange2010 Shell interface is not initialised.145370:nsrnmmsv: Initialization error -- Exchange shell failed to initialize. Required for Exchange.117296:nsrnmmsv: Failed to list supported save sets.102332:nsrnmmsv: Exiting with success.
Cause
The error message Exchange2010 Shell interface is not initialised it is basically due:
NetWorker lib cannot initialize the Exchange Powershell (See KB 493540 - Exchange 2010 DAG fails due to powershell issues https://support.emc.com/kb/493540).The user invoking the lib doesnt have right permissions to run the shell.Very rare cases the Exchange Powershell is broken under IIS configurarion that cannot be executed.
Resolution
Check if exist the registry entry and in case compare the entry with one of the working Exchange node: reg query HKEY_LOCAL_MACHINE\software\legato\networker\vssclientIf it doesn't exist, proceed with these steps:1. Create the following registry keys under: HKEY_LOCAL_MACHINE\software\legato\networker\vssclient
*** N.B. Put the appropriate username and domain name.Exchange Username REG_SZ adminExchange Domain REG_SZ fall.localdomainExchange Password REG_BINARY Username= just the username ex: backup.managerDomain= ex: BWK.comNote: Exchange Domain is domain level of Exchange server, not the user account. If domain account is at a different level (ie, child.fall.localdomain), edit domain to match user domain, or create new user in exact same domain level as exchange server..
2. Then run the NMM Exchange Admin configuration tool and choose Update admin password. If this is successful, it should update the Exchange Password registry key. 3. Then run the command to test the Exchange node connectivity: nsrnmmsv -P
