Symptoms
https://support.dell.com/products/serialnumber/ shows "Unavailable Connection" in "ConnectIng Status."https://support.dell.com/products/serialnumber/ shows "Unavailable Connection" in "ConnectHome Status."
Cause
ESRS3 is configured against SWID but Connect Home uses PSNT to send Alert.
Resolution
As of ECS 3.2.X, ESRS3 is configured against SWID but Connect Home (Dial Home) is still sent using PSNT KB#523533 (Level 40 internal article).This is known issue and there is no Fix available yetIf https://support.dell.com/products/serialnumber / ConnecHome Status is Good,https://support.dell.com/products/serialnumber/ ConnectIn Status Good and Gateway Connection AvailableESRS3 and Connect Home works.
