Symptoms

A major hardware-related event occurred on the Gen4T node and was logged to the baseboard management controller (BMC) event log. The following error appears in the Avamar UI: Symptom Code 52701 Event Name: HW_MAJOR_BMC_ERR_G4T A DialHome may also be generated.

Cause

A major hardware-related event occurred on the Gen4T node and was logged to the baseboard management controller (BMC) event log. This is a serious error that warrants further investigation and might require replacement of the affected node.

Resolution

Engage the Dell Technologies Avamar Support team by Creating a Service Request.

Support Cases