Symptoms
When using Internet Explorer browser to login, ViPR SRM frontend console failed to load with this error This page can t be displayed When using Google Chrome browser to login, got the error "This site can't be reached" Tomcat's catalina log had these errors:SEVERE: Attempt to login to tomcat realm as 'ws-user' has failed from 'xx.xx.xx.xx'.Jan 31, 2019 7:44:08 AM com.sun.xml.ws.server.sei.EndpointMethodHandler invokeSEVERE: can't get valid userjava.lang.SecurityException: can't get valid user at com.watch4net.apg.v2.remote.security.ApplicationUserMapperProvider.getUser(ApplicationUserMapperProvider.java:61) com.watch4net.apg.v2.remote.security.ApplicationUserMapperProvider.getUser(ApplicationUserMapperProvider.java:59) ... 53 moreCaused by: com.watch4net.apg.gui.master.accessor.MasterDataAccessException: Unable to load user `ws-user` from master database! at com.watch4net.apg.gui.master.accessor.jdbc.JdbcMasterUserAccessor.load(JdbcMasterUserAccessor.java:396)
Cause
Tomcat could not load or access ws-user from master database.
Resolution
In one incident where this happened, restarting all ViPR SRM services on the frontend resolved the issue.Instructions:1. Putty into the frontend2. Go to /opt/APG/bin3. Run ./manage-modules.sh service stop all4. Run ./manage-modules.sh service start all5. Confirm that that user can log into the ViPR SRM console successfully
