OPERATIONAL DEFECT DATABASE
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PPDM Backup of FILE_SYSTEM asset failsProtection policy backup reports as unsuccessfulError message: ABA0001: IHIE Agent - Migrated: Unable to back up the FILE_SYSTEM asset <DIR> on host <client host> to storage target <target device>. DNS or name resolution issuesAgent retains an outdated hostname or IP addressRegistration problems between PPDM and the agent host
The File Level Agent configuration files are tied to the hostname used during initial installation. After a hostname change, the agent may continue referencing the previous hostname or IP address, causing registration and connectivity failures. Retaining the old configuration folder (such as, DPSAPPS) without a clean reinstall prevents proper hostname discovery and registration.
To resolve the hostname configuration issue: Uninstall the Agent Use Control Panel, command line, or the provided uninstaller to completely remove the existing agent. Rename the DPSAPPS Folder Navigate to C:\Program Files\DPSAPPS and rename the folder (such as, to DPSAPPS_old) to preserve legacy configuration files for troubleshooting. Reinstall the Agent Run the installer to perform a clean installation. This generates new configuration files based on the current hostname, allowing proper registration with PPDM.
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