Symptoms

After an installation of OS Security Rollup 2024R1v2, an event is logged: 89790 2024-05-22 12:44:28 MDT 22706 SYSTEM ERROR PROCESS Avamar The ssh daemon is not running. The SSH process appears to be running fine: root@AV_server:~/#: ps -ef|grep ssh root 483 1 0 May01 ? 00:00:00 sshd: /usr/sbin/sshd -D [listener] 0 of 10-100 startups root 7168 483 0 08:33 ? 00:00:00 sshd: root@pts/0 root 7238 7172 0 08:33 pts/0 00:00:00 grep --color=auto ssh root@AV_server:~/#: systemctl status sshd.service ● sshd.service - OpenSSH Daemon Loaded: loaded (/usr/lib/systemd/system/sshd.service; enabled; vendor preset: disabled) Active: active (running) since Wed 2024-05-01 16:35:33 EDT; 3 weeks 0 days ago Main PID: 483 (sshd) Tasks: 3150 CGroup: /system.slice/sshd.service ├─ 483 sshd: /usr/sbin/sshd -D [listener] 0 of 10-100 startups ├─15784 sshd: root@pts/0 ├─15786 -bash ├─15960 systemctl status sshd.service ├─20099 ./gsan restart --runlevel=fullaccess --clientssl=true --al... └─20100 ./gsan restart --runlevel=fullaccess --clientssl=true --al... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: cplist::format_cp_l... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: cplist::format_cp_l... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: cplist::format_cp_l... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: cplist::close_all_d... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: cplist::close_all_d... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: ===================... May 23 09:09:53 AV_server ddrmaint.bin[15737]: Info: ===================... May 23 09:10:08 AV_server sshd[15784]: rexec line 152: Deprecated optio...n May 23 09:10:08 AV_server sshd[15784]: Accepted publickey for root from...k May 23 09:10:08 AV_server sshd[15784]: pam_unix(sshd:session): session ...) Hint: Some lines were ellipsized, use -l to show in full. The MCS however, reports the service as Not Running: root@AV_server:~/#: mccli server show-services 0,23000,CLI command completed successfully. Name Status ------------------------------------------- ------------------------------------- Hostname AV_server.dell.com IP Address 172.23.181.28 Load Average 0.32 Last Administrator Datastore Flush 2024-05-23 08:00:12 EDT PostgreSQL database Running Web Services Running Web Restore Disk Space Available 1,012,875,332K Login Manager Running snmp sub-agent Running ESE-SERVICE Not Running snmp daemon Running ssh daemon Not Running Data Domain SNMP Manager Running Remote Backup Manager Service Running RabbitMQ Running MCS Counter N/A Replication cron job Not Running /vCenter.dell.com vCenter connection(s) OK

Cause

During the installation of OS Security Rollup 2024R1v2, the version of OpenSSH is updated to version 8.4p1. The new version appears differently in the ps -ef output than the previous versions.The MCS is unable to verify that the SSH daemon is running and reports the SSH status incorrectly.

Resolution

This issue is a false negative and does not have any impact on Avamar functionality or Avamar performance.Engineering has confirmed that the fix is in the next cumulative patch for Avamar version 19.8, 19.9, 19.10, and 19.10 SP1 on the following: 19.8: Hotfix 33884319.9: Hotfix 33882719.10 (19.10.0-135) and 19.10 SP1 (19.10.0-166): Hotfix 338839

Support Cases