Symptoms

The VM backup workflow shows the VMs in a waiting to run state. The backup action details in the NetWorker Management Console show: NOTE: The "vProxy" column remains empty, indicating that a vProxy has not been picked up by the workflow. VM Recovery Sessions show the same symptom. The recovery session starts, but no vProxy is picked up by the session. The job does not progress and must be manually cancelled. There are no vProxy availability issues: vProxies are showing enabled: Yes under Devices->VMware ProxiesThere are no "vProxy is unavailable" messages in the NMC Alerts window.The NetWorker server can correctly resolve the vProxy Fully Qualified Domain Name (FQDN), shortname, and IP address.The vProxy can correctly resolve the NetWorker server FQDN, shortname, and IP address.Port 9090 is open between the NetWorker server and vProxy appliance. Each system can communicate with the other over this port. The NetWorker server is 19.9.0.0->19.9.0.3 or 19.10.0.0.

Cause

Before the VM backup or restore session can be established, the NetWorker server must identify and connect to an available vProxy appliance. Code optimizations went in to NetWorker 19.9.0.4 and 19.10.0.1 through NETWORKER-85156.

Resolution

If the NetWorker server is 19.9.0.3 or older, upgrade to 19.9.0.4/19.10.0.1 or later. The vProxy appliances should also be upgraded to the latest version supported by NetWorker. Upgrading the vProxy appliance ensures that the latest security fixes are applied. New vProxy releases also bundle updated ddboost libraries, VMware Virtual Disk Development Kit (VDDK) version, and VMware Tools. NetWorker and vProxy package downloads are available through: https://www.dell.com/support/home/product-support/product/networker/overview NetWorker: How to Upgrade NetWorker and Best Practices Prior to UpgradeNVP vProxy: How To Upgrade the NVP vProxy Appliance using nsrvproxy_mgmtNVP vProxy: NetWorker vProxy Version Information

Support Cases