Symptoms

Confirm that the current Avamar version is 19.9 with hotfix 338748: admin@avamar-server:~/>: mcserver.sh --version version: 19.9.0-78_HF338748 build date: Aug 22 2023 12:55:54 PostgreSQL version: postgres (PostgreSQL) 10.23 db schema version: 19.8.0.1 views schema version: 7.5.0.5 admin@avamar-server:~/>: In the following example, the Avamar client has 14 local backups and 14 remote backups.During the backup retrieve in Avamar User Interface (AUI) or Avamar Administrator UI, the mcserver log shows the following messages: getImmutableBackupStatus getGovernanceModeStatus admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus 12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus 12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus 12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus ... ... ... 12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus 12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus 12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus 12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 | wc -l 56 admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: In some environment it was found 3898 events: admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "12556] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.1 | wc -l 3898 admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: Another symptom that can occur is some VMware image backups failing with the error code 30902 (Activity failed - client was given a workorder but did not acknowledge its receipt.)The mcdb shows the error after the hotfix 338748 was applied (in this example, after 2024-02-06): avmar-mcdb=# select recorded_date,count(status_code_summary) from v_activities_2 where recorded_date >= '2023-01-01%' and status_code_summary like '%client was given a workorder but did not acknowledge its receipt%' group by recorded_date order by recorded_date asc; recorded_date | count ---------------+------- 2024-02-06 | 2 2024-02-07 | 9 2024-02-08 | 2 2024-02-11 | 1 2024-02-12 | 10

Cause

Engineering determined as a problem and Avamar Defect AVAMAR-39020 - After applying HF338748, it takes time to list backup was opened to address this problem.

Resolution

Download the latest 19.9 MCS hotfix. Until this date (May 30), the latest MCS hotfix version is 338802.To download the hotfix, see the section "Looking for a Hotfix with its number" in the article Avamar: How to find and download a product hotfix, patch, install or upgrade package from the Dell Support website.

Support Cases