Symptoms
DPA agent is installed directly on NetWorker.NetWorker jobmonitor runs successfully for seven days and then starts to fail with:
ERR 4502.4978 20231023:223102 com.agent.worker - runAgentWorkerRequest(): Timeout from worker process while running request networker:jobmonitor
Or:
Unexpected EOF from worker process while running request networker:jobmonitor
Or:
"The request networker:jobmonitor has failed as there was an error while committing a transaction on the required pstore ":
Jobmonitor is the only request that fails. All other requests appear to run successfully.Removing the jobmonitor.db (/dpa/agent/data/) file provides temporary relief until another seven days, when the issue is again observed.
Cause
After eliminating the issue addressed with timeouts, it was observed that the DPA install path was in the anti-virus (AV) software that is running on NetWorker. Apparently when the AV scanner is run, the issue occurs.
Resolution
Remove the full DPA path from scanning on the AV software.This is outlined in the Administrator Guide where steps to remove the DPA path are outlined.See: Data Protection Advisor Administration and Installation GuideSection: Configuring anti-virus software with DPA (Chapter 2)
