Symptoms
When running a Filesystem policy job for a cluster with multiple Assets, some assets are shown as "mount point" as below Y:\DATA\ with an extra \. The following error is shown:
ABA0002: FileSystem_Cluster: Unable to backup FILE_SYSTEM asset Y:\DATA\ on host XXXXX to storage target DD-Storage because of an agent issue. The protection policy backup was unsuccessful because of an agent issue. Click export log and review the log file to determine the status of the job or check agent logs for more details. The protection policy backup was unsuccessful because the Agent failed with the following error: Invalid mapK, T key.
From the failed job logs:
"failedSources": [
{
"taskId": "cfc55306-6e28-4cad-82e3-24fd4ca04884",
"name": "Y:\\DATA\\",
"status": "FAILURE",
"subStatus": "",
"errorCode": "",
"errorMessage": "Invalid map key",
"remediation": "",
"vendorSpecificErrorMessage": "",
"alertArguments": []
}
],
From the ddfssv.log:
2023-11-09T09:36:40.494Z 0 41572 47540 0 ddfssv PowerProtect Data Manager error Error occurred when running the save command: Invalid map key.
2023-11-09T09:36:40.498Z 0 41572 47540 0 ddfssv PowerProtect Data Manager warning Unable to publish initiative activity message for failed task.
Cause
This is caused by a software defect that happened because of mount points not being seen correctly by PowerProtect Data Manager.When discovering the mount points, we have an extra \ at the end of the path. It should not be there and causes the Asset backup to fail.
Resolution
Upgrade to a PowerProtect Data Manager version 19.15.0 or later.Upgrade the FileSystem Agent and PowerProtect Data Manager.
