Symptoms

License Issue after upgrading to NetWorker version from 19.7.0.2 to 19.9.0.1.Message in the daemon.raw: Linux: /nsr/logs/daemon.rawWindows: C:\Program Files\EMC NetWorker\nsr\logs\deamon.raw nsrd NSR info Registration Warning event: CLP/ELMS server for basic license information found the following: 'CLP API returned the following error code -140: associated message is 'A bad command was found in a message''. Please obtain the appropriate license feature for the license file. NetWorker: How to use nsr_render_log nsrlic -C Validation fails with error: Checking CLP connection using "D:\Program Files\EMC NetWorker\nsr/lic/licspec.properties". Checking license properties file "D:\Program Files\EMC NetWorker\nsr/lic/licspec.properties" Found 'license path=D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' Checking license file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' License file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' is unserved 172537:nsrlic: Unable to check out 'NETWORKER_UPDATE': status =-140 'Bad message command. (-140,148)' 172537:nsrlic: Unable to check out 'NETWORKER_CAPACITY': status =-140 'Bad message command. (-140,148)' 172527:nsrlic: License file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' issues found: 0 FAILED

Cause

Licensing version mismatch. The error is generated when the CLP SDK version is higher than the Licensing version.

Resolution

Upgrade the License server version to the following;LS Installers - CLP 3.6.2 - FNP 11.16.2 (For Linux)LS Installers - CLP 3.6.6 - FNP 11.16.2 (For Windows)The "Dell EMC License Server" packages can be obtained from: https://www.dell.com/support/home/product-support/product/networker/drivers

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