Symptoms

Affected Platforms: Dell G15 5530 This can be seen on G15 5530 laptops: The laptop is running benchmarking or performance monitoring utilities.The Laptop is not on a solid frame, reference Triggering Laptop Mode on Dell G15 5530 and G16 7630 Laptops Limits the Power to the GPU.That is under a heavy load and is in a high temperature environment at or beyond the maximum operating temperature specifications.The flow venting is abnormal.The computer is set to Thermal Modes that limit the use of the fan, such as Quiet Mode.The computer is using battery, and the power mode settings are set to optimize battery life, such as Battery saver mode.The computer is under a heavy load, in a high temperature environment at or beyond the maximum operating temperature specifications and playing games with heavy graphics usage. Note: The computer may experience slow framerates or performance when the GPU power is limited.The power consumption of the GPU is limited to ensure that the computer does not overheat. Examples of Frames Per Seconds (FPS) dropping during heavy graphics usage:

Cause

Not Applicable

Resolution

The computer is working as designed. Firmware updates allow a better balance between performance and protection. This is an integrated feature on these laptops. To protect the laptop, an event triggers the GPU power to drop and protects the components of the laptop. This is expected behavior. BIOS and VBIOS updates were implemented to fine-tune the sensors to achieve a better balance between protection and performance. Methods to recover from this behavior: Use the laptop on a solid frame, for more information reference Triggering Laptop Mode on Dell G15 5530 and G16 7630 Laptops Limits the Power to the GPU.Use the laptop with the AC adapter plugged in.Update to the latest BIOS version that is available from the Dell Support Site. Support for Dell G15 5530 | Drivers & Downloads Update to the latest VBIOS (NVIDIA GeForce RTX 3050/4050/4060/4070 Firmware Update Utility) version that is available from the Dell Support Site. Support for Dell G15 5530 | Drivers & Downloads Note: The new VBIOS has improved the GPU power consumption settings. Utilize thermal and power settings that do not limit the use of the fan. Additional information about settings is available: Alienware Command Center Application Quick GuideCustomize your PC with Alienware Command Center Reboot the laptop and leave it idle for around 30 minutes.Ensure that the computer is in a well-ventilated area and the air vents are not obstructed.Ensure that the environment is within System Operating Specifications Dell G15 5530 Owner's Manual

Support Cases