Symptoms
Missing Pen Option in Dell Peripheral Manager
A Dell Active pen cannot be added in the Dell Peripheral Manager application because the Pen icon is missing.
Affected Dell Active Pen Model:
Dell Active Pen - PN5122WDell Premier Rechargeable Active Pen - PN7522W
Affected Dell System Models:
Inspiron 14 7430 2-in-1Inspiron 14 7435 2-in-1Inspiron 16 7630 2-in-1Inspiron 14 7440 2-in-1Inspiron 14 7445 2-in-1
Cause
The Inspiron BIOS does not contain the display identification codes that Dell Peripheral Manager uses to identify and enable Pen support. The DPeM is also missing the required driver to detect certain touch panels.
Resolution
Windows Pen and Ink
Solution:
Dell plans to resolve this in the next generation of the Dell Peripheral Manager application. Use Windows Pen & Windows Ink as a workaround.
Workaround:
Update the system BIOS to the latest version that is available on the Dell Drivers & Downloads site.
The Dell Active Pen is fully operational with the Pen & Windows Ink feature and can be used as a workaround.
If you are not happy with the workaround, contact Dell Support for assistance.
Back to Top
