Symptoms
All backups are failing on DM5500 after upgrade to PPDMA 5.14.
Cause
The index file may get corrupted when index merge is in progress during Protection Storage panic with RPC taking too long error. The corrupted index file causes Protection Storage restart to fail and index file needs to be rebuild to fix the issue.
Resolution
To work around this issue, it is necessary to rebuild index.
Rebuilding index requires an extended outage on the system and can only be performed by Dell Technologies support engineer.Open a service request with Dell Support.
