Symptoms

NMC GUI hangs at 5% when opening the properties of a client resource on NMC.NetWorker Version 19.7OS: WindowsWhen trying to open the properties of any client resource on NMC GUI, it hangs at 5% with a pop up " Starting Operation ".Screenshot:

Cause

Two Networker Servers are managed under one NMC server. One of the two NetWorker servers was retired from this NMC console but it was never removed from the NMC - Enterprise GUI Unable to remove this second Networker Server from this NMC Enterprise GUI window.The NMC gst logs showed both the NetWorker server names:NWserver1-FQDN gstd NSR notice 06/27/23 12:38:04.730448 ERROR generated: "Unable to set user privileges based on user token for SYSTEM on NWserver1-FQDN: Failed to validate security token." in file "D:/views/nw/19.7.1/nsrwebui/modules/nsm/gt_server.c" line #170 NWserver2-FQDN nsrd AUTHC critical Unable to set user privileges based on user token for SYSTEM on NWserver1-FQDN: Failed to validate security token.

Resolution

1. Uninstall NMC package.2. Rename the \EMC Networker\Management folder.3. Install NMC Server and add only the one NetWorker Server currently being managed under this NMC host.

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