Symptoms
User of the impacted laptop may see the following message when connecting Dell Performance Dock WD19DC or WD19DCS using a dual USB type-C connector (Figure 1).
Battery saverSlow chargerTo speed up charging, use the charger that came with the device.
(Figure 1. Message about slow charging)
Check out some of these articles related to WD19 series docks if Dell Performance Dock WD19DC or WD19DCS Shut Down When Connected to the Laptop Using a Dual USB Type-C Connector, or if Incorrect AC Adapter Power Shows in BIOS When Connect to Dell Performance Dock WD19DC or WD19DCS.
For generic battery charging issues, check the AC Adapter Errors or Battery Not Charging When Docking Dell Laptops.
Affected Models:
Dell Performance Dock - WD19DCDell Performance Dock - WD19DCSLatitude 5420Latitude 5421Latitude 5430Latitude 7310Latitude 7410Latitude 9330Latitude 9430Latitude 9520Precision 5470Dell Pro 13 Premium
Cause
The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.
Resolution
Follow the steps below to recover from the issue.
Disconnect the dual USB Type-C connector from the computer.Disconnect the AC adapter from the 7.4 mm DC-in power input on the dock. Leave it for 30 seconds.Connect the AC adapter to the 7.4 mm DC-in power input on the dock.Connect the single USB Type-C connector to the computer.
Note: To learn more, see the Dell Commercial Docking Compatibility Guide located in the Hardware Requirements section of the User’s Guide.
