Symptoms
After an upgrade to 5.3, Support Assist with SCG (Gateway Server) can't be enabled. The following error is seen:
Operation failed. Error code: 0x6400beeFailed to perform the operation because connect home has not been configured. (Error Code:0x6400bee)
The cemtracer_emcsupport.log show the following errors:
15 Jun 2023 13:16:23 - [EmcSupportServices] ERROR - {0:3108967:253371764}[15936|29716|d63ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and output from running svc_connectemc --getconfig
15 Jun 2023 13:21:13 - [EmcSupportServices] ERROR - {1:3109257:859694766}[15936|31306|d87ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and outputINFO [spa]: Verifying peer connectivity ...
from running svc_connectemc --disable --nodbupdate
When trying to disable connecthome manually, the following error is seen:
svc_connectemc --disable --nodbupdate
INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured.
There is no "from" email address configured:
uemcli /sys/support/connecthome show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection
1: Enabled = yes
SMTP server = xxx.xxx.xxx.xxx
E-mail from address = (none)@emc.com <-- here
E-mail to address = emailalert@emc.com
Cause
In order to enable Support Assist in 5.3, connectemc needs to have a "from" email address.
Resolution
Follow these steps to input a dummy sender adress, and configure support Assist:
Obtain current SMTP server with "uemcli /sys/support/connecthome show -detail"Reconfigure connecthome with a dummy --sendermail:
svc_connectemc --enable --sendermail test@test.com
Configure Support Assist with SCG
