Symptoms
While log collecting from AppSync UI it throws SMB Auth error.You see below in AppSync server logs:
INFO [EJB default - 3] [com.emc.archway.service.hostservice.HostServiceBean] [UDP-DAS-10] [] 7adf3a3e-f01a-4076-b352-a23198c6ee1a->>> userName === domain == xxxxxx
INFO [EJB default - 3] [com.emc.archway.service.hostservice.HostServiceBean] [UDP-DAS-10] [] 7adf3a3e-f01a-4076-b352-a23198c6ee1a->>> SMB URL formed to create the session is : smb:///Admin$/AppSync-logs/appsyncHostPlugin__.zip
ERROR [EJB default - 3] [com.emc.archway.commands.logCollection.CollectLogsCommandBean] [UDP-DAS-10] [] 7adf3a3e-f01a-4076-b352-a23198c6ee1a->>> Exception Occurred: LogCollectionFailedException, Message: SmbAuthException, Message: Logon failure: unknown user name or bad password
However, user confirmed that the username and password are correct with appropriate permission.
Cause
SMB1 is disabled on agent host. AppSync internally uses this library for agent log collection.Hence, it is needed and it is also documented in the troubleshooting section on page 348 of the AppSync 4.6 User Guide.
Resolution
Enabling SMB v1 from windows Server Manager page resolves the issue. You also see the same mentioned as in below figure from the troubleshooting section on page 348 of the AppSync 4.6 User Guide.:
