Symptoms

DP4400 deployment fails at 10%. PowerProtect Integration and Validation stopped at 15%. In the ACM deployment UI, click the diagnostic report to verify the failure matches below error: FAILED: Started Hypervisor Manager Server configuration Error: Failed to add Hypervisor host to datacenter Ping or SSH to the ESXi server to confirm if you can connect. If you cannot connect, it is possible that the ESXi IP address is not assigned.

Cause

Incorrect IPv4 address, subnet mask, gateway, or DNS Server

Resolution

Log in to the iDRAC Click the Virtual Console. Figure 1: Screenshot of Virtual Console from iDRAC Figure 2: Screenshot of PowerProtect DP Appliance model Press F2 or ALT+F2 to log in to the ESXi DCUI Enter default password Figure 3: Enter default password to the PowerProtect DP Appliance model. Go to Configure Management Network Verify the IPv4 address is assigned. If an IP is assigned and the hostname is correct, it may be a different issue. Figure 4: Confirmation that IP is assigned, and the hostname is correct. If the IP address is not assigned or requires further verification, press Enter, then go to IPv4 Configuration, and press Enter Figure 5: IP address is not assigned or requires further verification. Go to Set static IPv4 address and network configuration. Press Space Bar to go to the required selection Figure 6: Set required IP address and network configuration. Enter the correct IPv4 address, subnet mask, and gateway. Use the arrow keys to move to each selection. Once the selections are added, press Enter and then Escape key to exit Ping and SSH login to the ESXi should work now Log in to the ESXi UI and verify that the correct DNS servers are configured. Press retry in the IDPA deployment UI to continue deployment

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