Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Cause
Cause is self-explanatory in the Alert Texts mentioned in Resolution section.
Resolution
Alert IDXMS_SSD_PORT_RATE_5GT_SAlert TextDrive on bus %(bus_num) enclosure %(encl_num) slot %(enclosure_slot) is running at partial rate.Error Code0x0030C202Impact Resolution Cause: This alert may occur when there is an improperly seated drive or a defective drive. Solution: To resolve this situation, remove the specified drive and reseat it. Check that there are no other failed drives and no other related alerts. If there are other faulty drives, contact customer support before removing the drive. If the alert does not clear, contact customer support for drive replacement.
Alert IDXMS_SSD_PORT_RATE_2_5GT_SAlert TextDrive on bus %(bus_num) enclosure %(encl_num) slot %(enclosure_slot) is running at partial rate.Error Code0x0030C203Impact Resolution Cause: This alert may occur when there is an improperly seated drive or a defective drive. Solution: To resolve this situation, remove the specified drive and reseat it. Check that there are no other failed drives and no other related alerts. If there are other faulty drives, contact customer support before removing the drive. If the alert does not clear, contact customer support for drive replacement.
