Symptoms

LAD Cannot Work When the User Wear a Mask or in Outdoor Backlight Environment LAD detects user engagement with the system. When the system detects user disengagement (face turned more than 45 degrees from the camera sensor for more than 6 s) it gradually dimes the screen brightness to 0%. When the user wears a mask or works in an outdoor backlight environment, the sensor does not detect the user's disengagement with the system and does not adjust the brightness. Affected systems MyDell Back to Top

Cause

Outdoor direct backlight or wearing a mask, the system could not be able to detect user disengagement. Back to Top

Resolution

This feature does not support the Outdoor Backlight Environment or Wearing a Mask, you must manually lock the system when working on LAD not supported environment. Back to Top

Support Cases