Symptoms

Backups of Hyper-V VMs with user-created (not Avamar-created/recovery) checkpoint failing with errors similar to the following: avhypervvss Error : The plugin on remote client DELL1 (192.168.1.3) terminated with code 10020: completed with errors, client log should be examined avhypervvss Error : 1 remote client(s) failed to complete operation on the remote file targets avhypervvss Error : Failed to backup Virtual Machine 'EMCPC' From the DELL1 node: avhypervvss Error : Changeblocks are not properly aligned to parent disk(\\?\C:\ClusterStorage\Volume6\EMCPC\EMCPC-C.VHDX). Full backup is recommended as Incremental cannot be promoted to Full at this stage of program. avhypervvss Error : Changeblocks are not properly aligned to parent disk(\\?\C:\ClusterStorage\Volume6\EMCPC\EMCPC-E.VHDX). Full backup is recommended as Incremental cannot be promoted to Full at this stage of program. avhypervvss Error : Backup extent creation failed for chain \\?\C:\ClusterStorage\Volume6\EMCPC\EMCPC-C.VHDX avhypervvss Error : Backup extent creation failed for chain \\?\C:\ClusterStorage\Volume6\EMCPC\EMCPC-E.VHDX ... avhypervvss Error : Failed to parse disk chain C:\ClusterStorage\Volume6\EMCPC\EMCPC-C.VHDX avhypervvss Error : Backup stream generator encountered an internal error. Failed to stream file '00000226\C:\ClusterStorage\Volume6\EMCPC\EMCPC-C.VHDXguid'. avhypervvss Error : Processing workorder Daily - 8_00pm to 05_59am-DR VM Group 01-1662598800011#301 (pid:3032-Hyper-V VSS) in stream mode failed. From the winclustersvc.log file (located in the C:\Program Files\avs\var folder that is the active owner of the EMC Backup Agent service): winclustersvc WARN: WMI API returned error: 'Failed to get the disk information. The Hyper-V Virtual Machine Management service encountered an unexpected error: There is no change tracking data available associated with the specified change tracking identifier. (0xC03A0030).' winclustersvc INFO: System.Management.ManagementException: Failed to get the disk information. The Hyper-V Virtual Machine Management service encountered an unexpected error: There is no change tracking data available associated with the specified change tracking identifier. (0xC03A0030). at EMC.BRS.HypervProxy.Common.WmiUtilities.ValidateOutput(ManagementScope scope, ManagementBaseObject outputParameters, Boolean throwIfFailed, Boolean printErrors) at EMC.BRS.WMI.Virtualization.HypervDataProvider.GetRCTExtentsforVm(String vhdPath, String RCTId, UInt64 vhdSize, HypervVm& vm, Boolean bPromoteToFullOnExtentsError)

Cause

Possible code bug in older hotfixes such as #335554 for v19.4.

Resolution

Upgrade to the latest hotfixes for the following Avamar plug-in versions:Hotfix #337285 for version 19.4.100-124 of the Avamar Hyper-V VSS plug-inHotfix #337450 for version 19.7.100-82 of the Avamar Hyper-V VSS plug-inHotfix #337654 for version 19.8.100-83 of the Avamar Hyper-V VSS plug-inFollow Dell knowledge base article 211510, Avamar: Hyper-V VSS plug-in - Configuration and installation of latest cumulative hotfixes for version 19.4 and higher, for detailed procedures for installing or upgrading the latest Hyper-V plug-in cumulative hotfixesWorkaround involves merging or deleting the checkpoint back into the VM either by Hyper-V Manager or PowerShell:https://learn.microsoft.com/en-us/virtualization/hyper-v-on-windows/user-guide/checkpoints

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